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$60 USD / Hour
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India (10:41 AM)
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Joined on June 9, 2012
$60 USD / Hour
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Senior Service Desk Analyst with 4+ years of experience delivering L1 & L2 technical support in high-availability environments, including HSBC Banking Services. Skilled in remote assistance, incident management, troubleshooting server-based applications, and maintaining strong customer satisfaction. Proven ability to handle escalations, reduce ticket load, improve processes, and guide junior analysts. Consistently recognized for proactive communication, high FCR rates, and delivering a seamless end-user support experience.
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