Ariel G.

Profile * IT Manager and Project Manager with strong international background. * Dynamic team player with successful achievements in optimizing resources, costs reduction and efficiency improvement. * High knowledge of processes of database migration projects and research of new technologies acquisitions. * Strong customer service orientation. * Fully bilingual (Native Spanish and native English) * Over 8 years of IT Service desk troubleshooting experience Specialties IT Management, IT Service Desk, IT Disaster recovery, CRM Systems (Customer Resource Management), Service Desk (ITIL), Network & System Administration, Lotus Notes Administrator, MCSA (Microsoft Certified System Administrator), PPP (Processes, Procedures and People) Interaction Principles. Experience on Apple Macintosh and Linux OS's as well.