atifsahmad

EMPLOYMENT BITLOGIX PVT LTD Manager Operations Lahore, Pakistan TOP RANK SERVICES Supervisor Operations & Compliance Lahore, Pakistan Responsibilities • Hiring/ Training • Assisting Operation’s Manager by identifying work procedures in a priority manner and expediting workflow. • Floor Management • Strategies to increase the productivity of the agents • Pulling out Sales through teams • Monitoring random calls to improve quality and minimize errors • Handling difficult customer complaints or enquiries • Assisting agents with work process problems. • Motivating and retaining staff • Analyzing performance statistics • Maintaining the discipline and decorum of the company TRG CUSTOMER SOLUTIONS (The Resource Group) CSE(Customer Support Executive) Lahore, Pakistan AUGUST 2005 – APRIL 2007 Worked as a CSE & Operations LEAD at TRG CUSTOMER SOLUTIONS. TRG is a leading provider of capital and operating solutions to companies active in the business services sector. Responsibilities • Inbound Customer Service calls. • Responsible for the Sylmark BPO Returns department. • Worked for Sylmark Customer Service application & the tenure was a success. Achieved all the targets set by the client & company. • Outbound Sales - Worked for Alert’s IRWIN NATURAL outbound sales campaign & was the best seller in the campaign ending up with over 200 sales in 40 days. • Good knowledge of taking sales calls & handling different scenarios quite impressively. KATZ COMM CSR(Customer Support Representative) Lahore, Pakistan • Worked as a CSR at KATZ COMM. Lahore. (Project Dish Network, America). Was responsible for Outbound Sales. Standard Chartered Bank Dubai, UAE Credit Card Dept. CC Officer • In 2004 worked for the growth of Credit Cards in the Emirates of Ajman. All the targets were achieved in the limited time provided. Media Surveyor, Dubai UAE • Also worked in a Media Survey Company as Media Surveyor & Data Entry Operator at different times. Etisalat, Al-Ain, UAE Customer Service Dept. CSR • Handling all Issues regarding setting up new connections & after sales services. Etisalat was the only ISP in UAE till 2007. EDUCATION • Did SSC (Secondary School Certificate) from (P.I.H.S.S)Pakistan Islamia Higher Secondary School Al-Ain,UAE in 2001 • Did HSSC I(Higher Secondary School Certificate I)from (P.I.H.S.S) Pakistan Islamia Higher Secondary School Al-Ain,UAE in 2002 • Did HSSC II(Higher Secondary School Certificate II) from (P.I.H.S.S) Pakistan Islamia Higher Secondary School Al-Ain,UAE in 2003 • Did BA (Bachelor of Arts) from Punjab University 2006-2008 • Currently Completing MBA (Master of Business Administration) from University of South Asia LANGUAGES A practically multilingual individual. Strong hold on the following languages: • English (Fluent)(Read, Write, Speak) • Arabic(Fluent)(Read, Write, Speak) • Urdu(Mother Tongue)(Read, Write, Speak) COMPUTER SKILLS • Knowledge of Microsoft Office • Web designing Skills, Can design a website by using Java & Flash Animations • Have the ability to use the desktop computer system VOLUNTEER EXPERIENCE • Worked as a Volunteer at the Alain Flower Festival in 2001 & 2003 as a Volunteer of Pakistan Islamia Higher Sec School Al-Ain,UAE • Worked as a Volunteer at Dubai Festival as a Volunteer of Preston University Ajman,UAE EXTRACURRICULAR ACTIVITIES • Was In charge of Science Exhibition (Computer Section) which was held in the years 2002,2003 &2004 in P.I.H.S.S Al-Ain ,UAE ADDITIONAL QUALIFICATION • Have practical knowledge of office Administration • Fully aware of Computer Hardware & Accessories • Capable of assembling & repairing personal computers • Have working Knowledge of English & Arabic • Personally & practically very much aware of rules & regulations being followed serving valued customers while providing customer service.