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Bea Allyson B.

@bbianes

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Customer Service Representative/Technical Support Representative

$4 USD / Hour

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Philippines (1:05 PM)

Joined on May 27, 2012

$4 USD / Hour

Established Customer Care and Technical Support Specialist who comes with over 6 months of professional experience in the field of Customer Care and Technical Support as well as in International & Communication Technology, Business Process Outsourcing.

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Experience

Customer Service Representative/Technical Support Representative

Nov, 2011 - May, 2012

6 months

Qualfon Inc., Cebu Phils

Nov, 2011 - May, 2012

6 months

? Specializations and Expertise: Customer Service and Sales Management Technical Support Management ? Professional Experience: I. Customer Service Representative: Tracfone.com/Qualfon Incorporated, Cebu City Philippines (November 2011 - December 2011): Responsible for ensuring good Customer Service for the American customers of one of the largest wireless companies. II. Technical Support Representative: Tracfone.com/Qualfon Incorporated, Cebu City Philippines (Ja

Nov, 2011 - May, 2012

6 months

Education

University of the Visayas

2007 - 2011

4 years

Bachelor of Science in Nursing

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Philippines

2007 - 2011

4 years

Saint Theresa College

2003 - 2007

4 years

High School

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Philippines

2003 - 2007

4 years

Qualifications

Leadership Training Seminar

2009

University of the Visayas

o Represented UVCN - Banilad, Cebu in this day-long activity.

2009

Client Specifics Training

2012

Qualfon

o Trained to assist American and foreign customers with their concerns regarding with their wireless handsets. o Trained to troubleshoot errors with the handset and other technical concerns.

2012

American Accent Training

2011

Qualfon

o Attended an intensive training on how to speak English fluently minus the local accent. o Trained on how to cope with the right accent and intonation of native English speakers.

2011

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