Bhavin D.

Accomplished Senior Leader with 16+ Years of Experience in Contact Centre’s and EdTech • Proven track record of success in setting up and leading high-performing teams, with experience overseeing up to 145 employees. • Led the implementation of a new CRM system that resulted in a 20% increase in customer satisfaction. • Reduced operating costs by 15% through the implementation of automation and process improvement initiatives. • Developed and implemented a continuous learning and development program that resulted in a 10% reduction in employee turnover. • Graduated from the INSEAD Leadership program for Senior Executives, with a focus on finance, marketing, operations, business development, and strategy. Seeking senior-level operations or general management roles in EdTech or other industries where I can use my skills and experience to make a positive impact.