Experienced professional with over 20 years covering many facets of customer relations, administrative assistance, office management, bookkeeping and payroll, records management, database management, web administration, website design and content maintenance, creating marketing materials, organization skills, and technical support.
No request is too big or too small, business or personal. I am a very upfront person and will not waste your time or mine on projects that are out of the scope of my expertise. I will, however, devote whatever it takes to approach every assignment with the same care and attention to detail that YOU would bring to the job.
I know the importance of commitment, communication, and creating a quality relationship.
Resume:
SUMMARY
Good oral and written communication skills, proactive work habits, high level of customer service skills, ability to multi-task, and excellent organizational skills. Works well in both structured project management methodologies and more autonomous environments, taking the initiative when needed. Experienced and comfortable navigating among all levels in a corporation, from VP levels to associates on the production floor.
CAREER SKILLS/KNOWLEDGE
• Web Technology and Computer Savvy
• Account Management
• Relational Database Concepts
• Policy and Procedure Implementations
• Business Acumen
• System Data Integrations
COMPUTER SKILLS
• MS Word, Excel, Powerpoint, Access, and Publisher; Photoshop, Web Design and hosting software
• Quickbooks Pro and POS systems
• Extensive user of WebEx and NetMeeting, Accolade for project management, and SameTime for Instant Messaging
• Extensive user of AS/400 PRMS production system, SAP Global Reference Data system.
• Familiar with SharePoint and Claris Works in a ticketing system environment, and data management.
CAREER EXPERIENCE
Mars Petcare, Inc. 2008 - 2010
Global provider of pet food products to retail customers.
Sr. Master Data Analyst – Franklin, TN
Ensured data integrity for the PRMS and SAP production systems used globally by both Corporate and all production plants.
• Provided on-going training and education to plant personnel of Nutro Foods and Greenies during data integrations with Mars Petcare systems to ensure understanding of processes and procedures.
• Held responsible for providing sole support of over 2000 Nutro and Greenies pet food products, both international and domestic, while maintaining data on two production systems: PRMS (AS/400) and SAP (Atlas) during data integration and post integration. This resulted in all plants remaining in production to satisfy customer needs.
• Migrated data from five (5) plants with over 1500 Pedigree products to Mars Petcare systems.
• Responded to requests from Help Desk requiring immediate response for transactional data processing issues. This included barcode scanning using the SPEDE system, production reporting, order processing, and billing issues.
• Compiled complex ad-hoc queries and reports from data files in AS400 (PRMS) and SAP systems to perform data audits and as requested by users.
• Attended project management meetings, representing the Master Data Team, ensured appropriate data requirements were supplied. This involved analyzing the data provided and making appropriate recommendations during the project lifecycle.
International Service Leadership
Member Services Representative – Nashville, TN 2007
• Maintained accounting records in Quickbooks Pro; assisted members with routine questions on accounting and collection issues.
• Provided customer service to educate and train members on services provided through ISL, including, course training, the ISL Intranet, print & design services, conference and vendor services.
• Developed conference registration online forms for Vendors, Prospects, and Members.
• Developed Access Database for management of registration data in order to provide management with utilization reports as needed. This resulted in the ability to accurately process 150+ conference attendees in conjunction with the event hotel staff.
McCulloch Ranch & Land Co.
Office Manager/Executive Assistant – San Antonio, TX 2003 - 2007
Maintained accounting records for four entities; accounts payables and receivables; reconcile all bank accounts; payroll; sales commission reports and payments, prepared all State and Federal Tax reports; assisted accountant with year-end taxes .
• Maintained database for all customers, prospects, purchasers, listings, sales, and inquiries.
• Prepared sales contracts, listing agreements, marketing collateral, cost analysis, sales reports, and mass mail campaigns.
• Provide desktop and hardware support of computers; software installations; office and telephone equipment.
Affiliated Computer Services (ACS) Inc—Government Solutions; San Antonio Texas
Web Content Administrator – Contractor located at Brooks AFB, TX 2002
• Designed and maintained web pages for Air Force Medical Service Agencies; advised and trained customers on AF requirements for web page content and design;
• First line of contact for users of Air Force Surgeon General web-based applications, documented deficiencies and worked with product development staff on troubleshooting and testing.
HealthStream, Inc.
Product Specialist / Customer eCare Specialist – Nashville, TN 2000 – 2001
• Developed and documented interdepartmental procedures for eLearning product; assisted with all phases of the Software Development Cycle; liaison between client and content development team,
• Designed client gateways for web-based eLearning system (400+ facilities). Worked closely with clients, both internal and external, to convert client supplied data into production format for product development.
• Stakeholder team member with clients for eLearning website features, enhancements, and opportunities for improvement in the User-Interface design..
• Trained Account Management and Training team on new features and changes in software product.
• Created metric reports of website activity.
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eCommerce Database Administrator/Customer Relations – Franklin, TN 1999 – 2000
• Performed support for credit card sales, approval of product invoices to customer orders, processing of accounts receivables, order fulfillment problem resolution; researched and ordered special equipment, supplies, and other office tasks.
• Liaison between the company and both suppliers and distributors.
VOLUNTEER ACTIVITIES
Courtyard Homes at Laurel Hills Homeowner’s Association – Old Hickory, TN 1.5 years as Board President.
Deer Oaks Townhomes Homeowner’s Association –. Served on Board for four terms (President, VP, Secretary/Treasurer).
EDUCATION
Northwest Vista College 2003 to 2007
San Antonio College
Our Lady of the Lake University
Studies in Multi-Media Specialist and Undergraduate studies
