cppdm1980 adlı kullanıcının profil görüntüsü
Philippines bayrağı Santa Rosa, Philippines
4 Ekim 2019 den beri üye
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• A total of 13 years BPO employment. • Exposure to North America fortune companies. • Handled vendor support for healthcare and non-life insurance, insurance claims inquiry, and most recently dental and STD insurance inquiry. • Callers inquiry vary from billing questions, to online troubleshooting, and transfer to the appropriate team for proper assistance. • Currently taking the role of an Assistant Trainer, for two years and ten months. • An Assistant Trainer’s key role is to ensure the accurate and efficient transfer of knowledge to new hires. • After the training program, I send out individual report to Operations if the new hire shall proceed to taking live calls, or undergo retraining. • I demonstrate strong communication skills and ability to establish rapport with everyone easily. • I am a self-motivated learner. • I display professionalism based on time compliance and enthusiasm with work.
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