A very skill full typist. A hardworking person and keen to error. Knowledgeable to Microsoft Office. I've been Lead-Production Support for 4 years and so. Monitor the task for production support 24/7. Lead the team in giving the support to other department and other government agencies. Response to requests related to IT network, facility and application concerns. Communications on all system/hardware related problems should be centralized on the help desk. Data Patching - Response to requests for correction in data brought about by incorrect use of the application or by logical errors in the application resulting in data inconsistency for EKONEK system for import, export and prepayment system of the company To ensure that all requests are recorded and escalated, a Help Desk system is provided to log all received requests coming from all sources (calls, emails and Job Requests) and the actions taken.