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EXPLORE
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$15 USD / Hour
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United Kingdom (6:06 AM)
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Joined on May 29, 2012
$15 USD / Hour
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I have a wide knowledge stretching across 10 years of freelance and contracted work. Experience covering many fields, including content creation, data entry, video and audio editing, broadcast and blogging experience, writing, transcription, customer services and an excellent grasp of the English Language, I have a passion to exceed your expectations, and make your projects succeed.
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Experience
Business Provision Manager
Aug, 2007 - Aug, 2011
•
4 years
Manpower Uk
Aug, 2007 - Aug, 2011
•
4 years
Dealing with inbound calls from business customers of a high profile telecommunications provider, providing management and support for any departments causing delays to make sure customer service issues were dealt with professionally, and courteously by all team members. This role required constantly updating and maintaining customers details across seven, interlocking databases as the calls progressed.
Aug, 2007 - Aug, 2011
•
4 years
Technical Support Specialist
Jan, 2006 - May, 2006
•
4 months
East Midlands Business Services
Jan, 2006 - May, 2006
•
4 months
Diagnosing pc faults over the phone, helping the customer amend faults, advising of fixes and correct usage of pc's, sending the correct parts out to fix a customers issue. Maintaining a large database of customers calls and contacts.
Jan, 2006 - May, 2006
•
4 months
Junior Administrator
Aug, 2002 - Aug, 2003
•
1 year
Midland Shelving
Aug, 2002 - Aug, 2003
•
1 year
Writing Invoices, Answering Calls, dealing with customer complaints.
Aug, 2002 - Aug, 2003
•
1 year
Education
10 GCSE\'S (5 A/C) - English Language And Literature, Drama, Information Technology, Science
1997 - 2001
•
4 years
1997 - 2001
•
4 years
Qualifications
CLAIT Certification In Microsoft Word
2003
Nottingham Chamber of Commerce and Industry
Trained in use of Microsoft Word and it's various features.
2003
NVQ 2 Business Administration
2002
AQA
Included sections on data entry, record keeping, customer satisfaction, Customer Care, Invoicing, Work and Time management.
2002
Btech National Diploma Sound Engineering
2003
Btech
Certification showing one can create and produce professional quality music and sound. Highly trained to exacting standards in use of mixing desks, signal processing, synthesizers, midi, film sound, foley, trained to work in Reason, Cubase, Logic, Ableton and many other programs.
2003
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