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EXPLORE
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$5 USD / Hour
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Philippines (12:50 PM)
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Joined on July 16, 2008
$5 USD / Hour
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Substantial experience and outstanding skills in customer service and technical support having a two year employment at 1&1 Internet Phils (Web Hosting Company) and another 2 years at Distributed Website Corporation (IT Company). Experienced in handling technical issues like Website troubleshooting, installing CMS programs(e.g. Drupal, Wordpress, Joomla), E-mail setup and its configuration to different email clients, setting up Cron Jobs within the Server, MS Exchange Setup, Email Marketing, Social Media (Twitter, Facebook and LinkedIn), Desktop Support. Strong communication and interpersonal skills with the ability to act as a resource for, provide customer service in a courteous manner to, and work effectively with diverse groups of people at various levels within an organization.
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Experience
Tier 1 Technical Support
Aug, 2012 - Present
•
13 years, 3 months
Aegis
Aug, 2012 - Present
•
13 years, 3 months
? Handles inbound calls, chats and emails. ? Provide technical support in Email Marketing and Social Media Marketing setup
Aug, 2012 - Present
•
13 years, 3 months
Jr. Technical Account Manager
Mar, 2009 - Jun, 2011
•
2 years, 3 months
Distributed Website Corporation
Mar, 2009 - Jun, 2011
•
2 years, 3 months
? Learning what and how the program works that the client is using ? Taking care of and checking out any "bugs" that may come up ? Speaking with the client periodically by telephone, to see if they have any other needs ? Coordinating with the technology department on any new things that are added to their Website program ? Generating proposals based on compilation of information ? Making sure that the billing is done correctly ? Develop a succes
Mar, 2009 - Jun, 2011
•
2 years, 3 months
Technical Support Representative
Jan, 2007 - Apr, 2009
•
2 years, 3 months
1&1 Internet (Web Hosting Company)
Jan, 2007 - Apr, 2009
•
2 years, 3 months
? Help customers in troubleshooting issues for website showing up error messages. Tracking down possible reason why website is not working by checking the codes and check if there is any syntax error. ? Providing step by step process on how to setup email using POP or IMAP protocol. ? Guiding customer how to manually install CMS application like Joomla, Drupal, Wordpress, PhpBB etc. ? Providing detailed information about the functions of Payment Method, Delivery Zone, Items, Customers, Orders, Shi
Jan, 2007 - Apr, 2009
•
2 years, 3 months
Education
Southwestern University
2006 - 2012
•
6 years
Bachelor of Science in Information Technology
Philippines
2006 - 2012
•
6 years
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