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Regional Manager, CQI Coordinator, Head of R&D DivisionFeb 2008 - Sep 2016 (8 years)
Reviewed transportation schedules, personnel assignments, and routes, to ensure compliance with standards for personnel elections, safety, and contract terms. Orchestrated activities relating to dispatching, routing, and tracking of transportation vehicles, aircraft and railroad cars. Directed team responsible for tariff classifications, billing preparation, mode of transportation and destination of the shipment. Was responsible for billing as well as payroll.
LEAD CSRAug 2004 - Sep 2008 (4 years)
Handled tasks related to inbound and outbound small package delivery courier [login to view URL] out customer care tasks . Managed customer care activities within the dispatch department. interacted, worked closely with other terminals for problem-solving, to ensure tasks were completed within given time frame. Responsible for training new dispatchers to ensure all company standards and guidelines were being met
FerrellgasAug 2003 - Jul 2005 (1 year)
•Motivated to work efficiently without direct supervision in busy environment, handling many tasks .Provided product information, pricing, quotations and delivery information to customers. Maintain all billing and collections records. Respond to all customer inquiries and complaints, and conduct collection activity on active and inactive accounts Posting charges to customer accounts, explaining charges on customer accounts, and updating correcting any discrepancies.
US English Level 188%
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