ferdinandAlvin adlı kullanıcının profil görüntüsü
@ferdinandAlvin
16 Ocak 2018 den beri üye
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ferdinandAlvin

Çevrimiçi Çevrimdışı
I have worked in a call Center here in the Philippines for 6 years. I was trained as an agent, became a subject matter expert then was hired as a Team Manager for a US-based account. I can manage ticketing, emails, technical and phone support. Throughout the years, I have developed skills such as, patience, understanding, empathy, clarity, time management, efficiency and effectivity which is essential to quality customer service. I have attended leadership trainings that helped me manage my time and honed my skills in Excel, strategic planning and working under pressure to hit goals set by clients while ensuring the quality. I firmly believe that communication is the best tool to resolve any matters and caring and understanding while fully comprehending are the keys to customer satisfaction.
$5 USD/hr
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0.0
  • N/ATamamlanmış İşler
  • N/ABütçe Dahilinde
  • N/AZamanında
  • N/ATekrar İşe Alım Oranı

Portföy

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Tecrübe

eBay-Lister

Nov 2017 - Apr 2018 (5 months)

I am a product Lister where I list trending items on eBay. I have knowledge on many software on how to list great products.

Email/Chat support

Feb 2015 - Sep 2017 (2 years)

Answering phone calls and emails daily.

Data Entry

Sep 2013 - Dec 2014 (1 year)

Entering data to excel files PDF and Ms office fast and accurately.

Eğitim

Bachelor of Information and Technology

2008 - 2012 (4 years)

Nitelikler

Outstanding Employee of the Year (2017)

Convergys

I was awarded by this certification because I met all the requirements for this Award.

Doğrulamalar

  • Facebook Bağlantılı
  • Tercih Edilen Freelancer
  • Ödeme Onaylı
  • Telefon Onaylandı
  • Kimliği Doğrulanmış
  • E-posta Onaylı

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