Glenn C.

Lead the development, execution, and delivery of innovative IT solutions to enhance revenue growth, overseeing both technical and administrative aspects of key projects. Engage business stakeholders to define business needs and preside over enterprise-wide, $2M+ initiatives aimed at strategic company priorities. Provide program management to deliver efficient systems, processes, and methodologies to drive internal productivity. Direct 15-member teams in the execution of complex, large-scale projects. Technical Leadership  Designed and launched rewards program website, creating ability for both members and non-members to reserve rooms, entertainment, and dining for 40,000 rooms across 15 facilities; also streamlined customer reservation process from 15 websites to 1, enabling thousands of transactions a day generating $40M+ in annual revenue.  Integrated 3 separate reservation systems into 1 entry system through launch of a contact center application; currently rolling out to 400+ call center agents, improving customer service while capturing savings.  Delivered over $1M in annual savings through upgrade of MGM’s cashier deposit and withdrawal application.  Developed new purchasing and accounts payable site to simplify the registration of 1,000+ suppliers annually.  Created trigger-based marketing initiatives across 15 properties, producing $400K in new revenue.  Enhanced MGM’s ID verification product, improving efficiency and incorporating remote upgrade capabilities.  Currently developing concept to implement a front-end GUI for MGM’s AS400 inventory and procurement system, improving management for 4,000+ users in administration of bid and order requests.  Currently leading replacement of ineffective invoice processing system with $100K in projected savings. Business & Organizational Leadership  Championed SDLC (Agile) process improvements that will improve productivity by 30%+ and expedite time-to-market for new products.  Oversaw scope, schedule, and budget for $2M+ projects, ensuring most targeted use of resources.  Built and coached 15-member project teams, led vendor resources, and managed relationship between internal/external teams; aligned cross-functional staff behind common goals of innovation and service quality.