ginne24 adlı kullanıcının profil görüntüsü
@ginne24
Philippines bayrağı Cabuyao City, Philippines
24 Mayıs 2016 den beri üye
5 Tavsiyeler

ginne24

Çevrimiçi Çevrimdışı
I have worked in the BPO industry for 6 years. I have handled different campaigns both US and UK clients. Here are the summary of my competencies: 1. Excellent Communication Skills Developed through experience in customer service, feedback and coaching sessions, training opportunities and communication training with com coaches. 2. Excellent Computer Literacy Proven through daily use of word, excel and power point as part of our daily task such as end of day reports, deep dive analysis and daily stats update. 3. Excellent Leadership Skill Developed through performing SME Roles such as handling and supporting teams, coaching and providing feedback to bottom performers, nesting and production agents, facilitating trainings and product/service updates 4. Excellent Interpersonal Skills Developed through daily collaboration with other resource units such as Q.A, Com coaches and Operations. As an SME, we are being assigned to different teams and different types of agent.
$5 USD/hr
25 değerlendirme
5.8
  • 97%Tamamlanmış İşler
  • 100%Bütçe Dahilinde
  • 100%Zamanında
  • 10%Tekrar İşe Alım Oranı

Portföy

Son Değerlendirmeler

  • Jonalyn F. görüntüsü Project for Regine B. $2.00 USD

    “Regine has a great attention to detail, easy to work with, fast learner and able to follow directions. She's smart, very good in speaking English and I never had any problem with communication.”

  • genandwen görüntüsü Research on Social Media channels $25.00 AUD

    “no replies, no response, no communication. just disappear in the middle of the task without explanation. unreliable. [27 September, 2018] Did not reply to my messages. Did a disappear act and zero explanation.”

  • patrickrenaudit görüntüsü Project for Regine B. $19.83 CAD

    “Regine is a meticulous worker, I recommend her to anyone who's in need of a virtual assistant. Thank you”

  • patrickrenaudit görüntüsü WooCommerce Virtual Assistant Needed $190.74 CAD

    “Thanks Regine for the amazing data entry work ! Will re-hire for sure. A+++”

  • CapitalHoldings görüntüsü eBay Listing VA - Create eBay Listings (30-40 hrs/wk) -- 2 - 16/10/2017 21:52 EDT $160.00 USD

    “Great worker!”

  • grabdavid görüntüsü Email Help with Customer Support $339.08 AUD

    “Trustworthy, smart and joy to work with. Will hire again. [02 October, 2017] Trustworthy, smart and joy to work with. Will hire again. [02 October, 2017] Awesome freelancer. Will hire again [02 October, 2017] Trustworthy, smart and joy to work with. Will hire again. [02 October, 2017] Trustworthy, smart and joy to work with. Will hire again.”

Tecrübe

CUSTOMER SERVICE AND SALES SUPPORT

Nov 2015 - Jun 2016 (7 months)

CONVERGYS (Novermber 2015 – Present) Job Title: Customer Services and Sales Support Job Title: Financial Service Associate

SUBJECT MATTER EXPERT

Oct 2012 - Oct 2015 (3 years)

• Supervise both Nesting and Production agents • Serve as mentor and coach to the agents to address performance issues.. • Monitor calls to maintain quality standards and targets. • Work with other members of the Operations such as team leaders and Operation Managers to develop site wide action plans. • Conducts Scenario Based Training for Nesting and Production Agent. • Trained and coached weekly thru Triad Coaching/Feedback.

BILLING & SERVICES ADVISOR

Sep 2012 - Oct 2013 (1 year)

• Provide customer service and billing support through clear and efficient communication • Handle complaints and problem solving in the best interest of both customer and company • Consistently provide excellent customer service through efficient call handling. • Complete research and projects in a timely manner

CUSTOMER SERVICE SPECIALIST - US Telco.

Sep 2010 - Mar 2012 (1 year)

• Provide customer service and billing support through clear and efficient communication • Handle complaints and problem solving in the best interest of both customer and company • Consistently provide excellent customer service through efficient call handling. • Complete research and projects in a timely manner

Eğitim

BS PSYCHOLOGY

2006 - 2010 (4 years)

Sertifikalar

  • Numeracy 1
    83%
  • UK English 1
    80%
  • US English Level 1
    75%

Doğrulamalar

  • Facebook Bağlantılı
  • Tercih Edilen Freelancer
  • Ödeme Onaylı
  • Telefon Onaylandı
  • Kimliği Doğrulanmış
  • E-posta Onaylı

Başlıca Becerilerim

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