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EXPLORE
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$50 USD / Hour
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Poland (7:30 AM)
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Joined on January 20, 2009
$50 USD / Hour
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My greatest strength as an IT Professional is the combination of two factors: technical expertise and the ability to understand requirements. Technical Expertise: Lately my focus has been on automation in order to reduce the amount of time wasted in mundane and repetitive tasks. This covers a wide range of subjects, varying from Excel Automation and VB Scripting, to writing a Management Information System from scratch. Understanding Requirements: While working with the business side, it is very important to correctly interpret and analyse the given requirements. I have the ability to quickly grasp a simple concept and translate this into a viable solution.
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Experience
Citi
Sep, 2009 - Present
•
16 years, 10 months
Security Administration and Automation Expert
Jul, 2011 - Present
•
15 years
o Automation Expert o Provide complex macro solutions to team o Created proof-of-concept MIS Tool for GIDA (SQL Server/ASP) o Secondary Project Coordinator for creation of Global Metrics Reporting Tool using Business Objects with SQL Server o Entitlement Review Application Support o Coordinate semi-annual entitlement reviews o Track issues with stale feeds and dropped entitlements of applications o Application Transition Project Coordinator o Identify and analyse application which requ
First Touch Engineer
Sep, 2009 - Jul, 2011
•
1 year, 10 months
o Follow Up Queue Owner o Manage large incident queue in EMEA (500+) o Wrote macros in VBA to create complex Excel reports o Analyzed / updated the incident process o Automated processes, reduced the FTE by 1.5 to 0.5 o Distribute workload over engineers o Escalate issues to local teams in the region o Automation Forum Operational lead o Drove forward tool development o Manage engineers ? Distribute work ? Follow up o Provide deliverables to management o Deputy Team Lead o Assis
Sep, 2009 - Present
•
16 years, 10 months
Java Application Developer
Oct, 2008 - Feb, 2009
•
4 months
Eracent
Oct, 2008 - Feb, 2009
•
4 months
Java application developer for an ISO standard involving software recognition. This involves getting all specific XML files from a computer and subsequently displaying, validating and modifying these files in a Swing application.
Oct, 2008 - Feb, 2009
•
4 months
Eracent
Feb, 2005 - Aug, 2008
•
3 years, 6 months
Software Solutions and Integration Engineer
Aug, 2006 - Aug, 2008
•
2 years
Was assigned to several US customer accounts. My job went from troubleshooting primary issues (Server Errors, Security Permissions, Database issues) to doing remote installations and providing training. The product runs on a Windows server with an MS SQL Database and a web interface running on IIS.
Alpha Tester
Feb, 2005 - Jul, 2006
•
1 year, 5 months
Front-end alpha tester. Design testing steps and communicating with developers to resolve outstanding issues.
Feb, 2005 - Aug, 2008
•
3 years, 6 months
Education
Letterkenny Institute of Technology
2003 - 2004
•
1 year
Applied Computing (Erasmus)
Ireland
2003 - 2004
•
1 year
Katholieke Hogeschool Kempen
2001 - 2004
•
3 years
Applied Computing
Belgium
2001 - 2004
•
3 years
Qualifications
ITIL v3 Foundations
2011
ITIL
2011
Verifications
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