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@hen89
Flag of Philippines Makati City, Philippines
Member since April, 2010
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hen89

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$6 USD/sa
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Deneyim

UNIX Application Support Engineer

Mar 2013 - Apr 2014 (1 year)

• Proactive monitoring of products using system management programs • Analyze and troubleshoot system related events and escalated incidents accordingly • Proactive monitoring of WAN/MAN/LAN networks using network management systems (HPOV) • Analyze and troubleshoot network communication failures and escalate incidents accordingly • Report any major outages to the on-duty EMS Supervisor or delegate • Production Support - Interface directly with internal and external customer(s) to resolve network incid

Tier 2 Product Support Specialist

Dec 2010 - Mar 2013 (2 years)

• EDI Production support (Managed Services, NBT/OLV/LV, TGO, B2Be) • Alert monitoring and troubleshooting (network based translation, B2Be) • Bypass Error reporting (network based translation, B2Be) • Address customer inquiries and troubleshooting requests via phone and email • Attend SWAT calls and client calls • Troubleshoot using UNIX processes involving document tracking, mapping, map deployment and EDI data analysis • Responsible for setting up trading relationships between client and trading pa

Senior Customer Support Associate

Jun 2008 - Jul 2010 (2 years)

Main responsibility is to provide direction and support to Customer Support Associates with inquiries regarding all department products and services. Ensure Associates have the tools to identify and resolve issues quickly and efficiently using troubleshooting techniques. Facilitate sharing ideas, processes, and good customer service practices. • Attends to customers’ concerns and inquiries through email, chat and/or phone. • Reports and analyses data necessary to monitor team efficiency. • Provide timely

Eğitim

Bachelor of Science in Electronics and Communications Engineering

2001 - 2007 (6 years)

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