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Project for Katrina Mae R.
“Katrina is an amazing freelancer. She delivered my project on deadline time with high quality. In fact, she did more than my expectations. She saved my time and money. I strongly recommend her to anyone. I am very happy while working with her. Thank you very much.”Fabian L. 2 ay önce
CHAT AND EMAIL SPECIALISTJan 2017 - Jun 2019 (2 years)
Respond to customer queries in a timely and accurate way, via chat or email to answer questions, solve problems, and troubleshoot. Monitor customer complaints on social media and reach out to provide assistance.
TECHNICAL SUPPORT/ SPECIALISTFeb 2014 - Dec 2017 (3 years)
Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved.
CUSTOMER SERVICE SPECIALISTAug 2011 - Nov 2013 (2 years)
Helped the company attain the highest client service ratings - earned high marks in all categories including communication skills, listening skills, problem resolution, and politeness.
Bachelor of Science in Nursing2004 - 2008 (4 years)
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