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EXPLORE
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$2 USD / Hour
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Pakistan (10:58 AM)
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Joined on April 27, 2011
$2 USD / Hour
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With more than 15 years of experience, I have developed a strong expertise in IT governance, service management, and system administration, with a proven track record of enhancing IT efficiency and ensuring compliance with industry standards such as ISO/IEC 27001 and ITIL. As a specialist in ITSM tools like Cherwell, BMC RemedyForce®, and ManageEngine ServiceDesk Plus®, I've consistently optimized service delivery in various roles. Driven by a passion for innovation and operational efficiency, I am now seeking to apply my expertise to advance IT service management and Governance in a progressive organization.
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Education
Muhammad Ali Jinnah University
2006 - 2010
•
4 years
MS (Network / Telecom)
Pakistan
2006 - 2010
•
4 years
University of Sindh
1999 - 2003
•
4 years
BCS
Pakistan
1999 - 2003
•
4 years
Qualifications
MS Windows 8.1 Desktop Administration
2015
Brainbench
MS Windows 8.1 Desktop Administration test measures your knowledge of administering a desktop computer running the different Microsoft Windows 8.1 versions. Designed for experienced system administrators, this test covers the following topics: Administrative Tools, Communication, Desktop Management, Group Policy Configuration, Installation, Performance, Security, System Applications, System Configuration, and System Management.
2015
Technical Help Desk (Microsoft)
2015
Brainbench
Technical Help Desk (Microsoft) test measures your knowledge of troubleshooting core end-user problems using common office software in the Windows platform. Designed for experienced help desk professionals, this test covers the following topics: Hardware, Help Desk Operations, Internet Explorer, Microsoft Office, Networking and Connectivity, Operating Systems, PC Peripherals, Software, and System Security and Maintenance.
2015
ITIL® Foundation Certificate
2015
EXIN
The Foundation level is the entry level qualification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.
2015
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