Chandra S.

Gecis Position:Process Associate Summaries of Responsibilities: o Calling delinquent account o Collecting payments over the telephone through Speed pay, Wire transfer. o Bridging rapport with customers o Payment negotiation o Offering appropriate payment options o Maintaining customer interaction report in detail on CRM o Explaining various plans available Genpact Position: Process Developer Summaries of Responsibilities: o Handling escalated calls of customers . o Recorded the transactions . o Taking care of team in absence of Manager. o Dash board updation (daily , weekly and monthly ) Genpact Position: Skip Tracer& Dialer Summaries of Responsibilities: o Skip Tracing/Locating customer o Updating customer contact details o Creation of customer contact file for the day on dialer o Forming dialer strategies for the day o Reporting out MIS report (Daily/Weekly/Monthly)