My goal is to contribute outstanding customer service. I pick up instructions quickly and can master any software in seconds. I do not JUST do my job, I will find out ways on how I can make your system more efficient. I am an experienced Technical Customer Care Representative and I have been working as an inbound TSR for 10 years. I worked for Sykes Asia Inc. as a Technical Support Rep, and was given an opportunity to be an SME or a Subject Matter Expert where I handled escalated calls. After that, I worked as webpage specialist in a publishing [login to view URL], I am currently working with Time Warner Cable - Roadrunner High Speed Internet service. I also have high knowledge using adobe photoshop in editing images and proficient with a lot of microsoft applications such as excel, powerpoint, ms word, dreamweaver, and windows movie maker. Qualification Highlights - skilled in use of internet and some software application -hard working and highly motivated -enthusiastic learner -good oral and written skills - and I look forward to having a healthy and friendly business relationship with you..