jdrapkin adlı kullanıcının profil görüntüsü
@jdrapkin
United States bayrağı Bladensburg, United States
24 Mart 2006 den beri üye
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jdrapkin

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The First Capitol City Consultants, Inc. Bladensburg, MD Principal Consultant I founded this firm in March, 1983. I sell, direct and participate in engagements in the areas of strategic and tactical business planning, economic research and analysis, market planning and development, marketing and customer research, customer service, management and operational reviews, business process reengineering (BPR) and litigation support. I have negotiated complex, multi-party, eight figure dollar value contracts for the acquisition of business infrastructure on behalf of clients. Electric Power Research Institute (EPRI) Palo Alto, CA (assigned to Washington DC, Office) Manager, Strategic Planning From January, 1996 through October 1997 I was Manager of Strategic Planning for the EPRI. While there, I directed and participated in a number of marketing and planning studies for the individual operating groups of the Institute and helped to develop options for the strategic direction of the Institute as a whole. During this period The First Capitol City Consultants, Inc. was inactive. Ernst & Whinney The Washington Utility Group Washington, DC Manager Hired as a senior consultant in June, 1980, I was promoted to a Manager in the international utility consulting practice effective June, 1981. I was responsible for directing several practice areas, including customer service technology related engagements, marketing research/new product development and strategic planning as it relates to the integration and use of novel technology in the utility business environment. Portland General Electric Company Portland, Oregon Load Research and Load Management Analyst III From June, 1979 to June, 1980, I was a Load Research and Load Management Analyst III. In this capacity, I was responsible for the development of PGE's Electric Load Research program and for load management planning. Joseph B. Drapkin Resume P.2 General Telephone Company of the Northwest Everett, Washington Supply Administrator – Operations and Systems Analysis From March, 1978 through June, 1979 I was employed by GT NW as Supply Administrator Operations and Systems Analysis. In that capacity I served as Project Leader for numerous special projects designed to measure and improve departmental performance. Education Graduate • M.S. Mathematics Portland State University (PSU); • Social/Organizational Psychology 30 credit hours of a 45 credit MS program completed PSU Undergraduate • B.S. Double Major in Mathematics/Psychology Highest Honors PSU • I also attended Columbia College of Columbia University and Reed College. High School • Tilden High School, Brooklyn, N.Y. JOSEPH B. DRAPKIN - ABBREVIATED VITAE Strategic and Business Planning • Developed A Five-Scenario Model For Possible Short-Term (3-5 Year) Trajectories For Energy Utility Industry Restructuring • U.S. Postal Service (USPS) Research and Development Strategic Planning Project • Review And Critique Of Strategic Plans Of The Five Operating Business Units Of A Large Electric Utility Industry Participant • Review of Activities, Programs and Plans Supporting Member Organization Marketing, Sales and Customer Service Efforts for International Energy Trade Association • Regional Analysis Of Movement Towards Electric Utility Industry Restructuring At The State Jurisdictional Level For The Northeast, Southeast And Mid-Atlantic Portions Of The Country • Net Benefit Analysis for Research Projects Sponsored by an Industry Cooperative • Governance Study for the Board of Directors for a Municipal Utility Serving in Several Jurisdictions • Developed New Organizational, Marketing And Business Strategy For a Large Electric Utility Industry Participant To Effectively Reposition The Participant Relative To Industry Restructuring • Development of A Strategic Marketing Plan for a Metals Industry Trade Association • Advised Hedge Funds on Water Industry Investment • Prepared Requests For Proposals on Behalf of Client for Complex Economic and Business Research They Wanted to Sponsor • Development of Goals and Objectives and Zero – Base Budgeting System for Energy Conservation and Load Research Program • Developed In-Depth Profiles Of Energy Utility Industry Participants For Marketing Purposes Marketing, New Product Development/Business Entry or Expansion Planning • Assessment of Commercial and Technical Viability of New Metering Technology • Published Report about Bringing Broadband Internet Service to Rural America-, “Broadband for Rural America: 2002 Status Report” - April 2002 • Network Neighborhood/Community Study • Assessment of the Market Potential and Business Feasibility of a Commercial Electronic Equipment Repair and Maintenance Service • Commercialization Plan for Emergency Warning Technology • Production of Market Projections and Business Development Strategy for a Voice Messaging Service Bureau Product • Review of Market and Business Development Plan for Power Problem Diagnostic Business • Assessment of AT&T Interstate Toll Service Pricing Strategy • Market Analysis and Feasibility Study for Building Industry Communications Cabling & Wiring Services and Products Business • Market and Business Feasibility Study for A Metropolitan Area Network (MAN) • Strategic Business Analysis and Planning for Software Publisher • Marketing and Business Plan Review for Energy Facilities Management Service • Development of Account Management Approach for National Research Cooperative • Creation of Technical Marketing Brochures for a Metals Industry Association • Analysis of Pricing for Circuit Switched Digital Circuits • Development of Product Management Approach For Electric Rates and Tariffs • Development of Marketing Plan for a Natural Gas Transmission Pipeline Company Marketing Research and Customer Research and Analysis • National Residential Distributed Generation Market Assessment (focus groups, survey and analysis) • Market for Automated Meter Reading Technology (national survey and analysis) • Surveys of Residential and Business Customers in Support of the Development of Toll Market Share Forecasting Methodology • Survey of Small and Medium Size Business Customers in Order to Determine Present and Estimate Future Network Use for Data Transmission and Receipt • Executive Interviews and Focus Groups in Support of US Postal Service's Redesign and Recalibration of its Residential Customer Service Survey • Depth Interviews of Wall Street Analysts • Commercial/Industrial Customer Gas Application Saturation Survey • Validation of Indicators of Performance (IOP) – (executive interviews) • Survey of Electric Utility Industry State of the Art in Electric Load Research Sample Design and Equipment Used to Collect and Analyze Data • Appliance Saturation and Customer Economic Demographic Surveys • Needs Assessment for Career Education in Oakland, California • Sample Design of Electric Load Research Load Survey Samples • Internal Customer Service Survey for Supply Department (Purchasing, Materials Management, Fleet, Buildings & Grounds) for a multi-state Local Telephone Service Provider • Product Validation Study Business Process Analysis and Improvement • Management Audit of County Government - Human Resources, Procurement & Materials Management, and General Services Audit Sections • Initial Re-engineering Effort for Major US Government Energy Agency • Management Review of Purchasing and Materials Management (several different similar engagements) • Comprehensive Management Audit of the Functions Performed by the Administration Division of a Major Regional Telephone Holding Company • Management/Performance Audit of The Gas Purchasing Practices and Policies of a Natural Gas Distribution Utility • Comprehensive Management and Operations Audit of an Electric Utility - Management Information Systems/IT • Management Audit of Real Estate Affiliate Transactions of a Telephone Company • Evaluation of Gas Procurement Practices and Procedures for the Electric Generating Fuel Needs of an Electric Utility • Comprehensive Management and Operations Audit of Information Systems Organization of a Telephone Regional Holding Company • Management Audit of Prorate Notices (PNs) and Inter - Company Billing Arrangements (IBAs) of Affiliated Telecommunications Carriers • U.S. Department of Transportation (USDOT) Zero-Based Review of the Federal Motor Carrier Safety Regulations (FMCSRs) • Management Audit - Fleet and Transportation Policy • Management Audit of Electric Load Research Function • MIS Development Review Customer Service and Customer Service Infrastructure Acquisition • Served as the Advisor to the Executive Management of a National Foreign Electric Utility on Customer Service Strategy, Infrastructure and Operations • Customer Service Reengineering Study for a Water Utility • Customer Service Communications Systems Diagnostic Review for one of the Largest Natural Gas Distribution Companies in the USA • Expert Witness in a Litigated Proceeding Involving Failure of a Utility Customer Billing and Customer Service System During Development and Implementation • Billing, Collections and Customer Services Policy, Practices, Procedures and Systems Requirements Management Assessment for a Municipal Water and Wastewater Utility • Design for Virtual Integration of Utility Customer Call Centers • Negotiated and Wrote Contract on Behalf of a Utility Client for New CIS System (Acquired in ASP mode) • Advisor to the Executive Sponsors During Installation/Implementation of New CIS System • Negotiated and Wrote Contract on Behalf of a Utility Client for a Complete Major AMR System Acquisition and Integrated Meter Change-Out • Expert in Customer Service Serving Regulators Monitoring Electric Utility Industry Restructuring in New Jersey • Electric Utility Comprehensive Management and Operations Audit - Customer Service Operations and Systems • Customer Service Improvement Plan for a Municipal Water Utility • Joint Meter Reading Study for Very Large Natural Gas Distribution and Electric Utilities Serving in Overlapping Geographic Areas • Survey of Procedures, Practices and Technology Used in the Treatment of Metered Accounts by Large Water Utilities • Negotiated Contract for Major Redevelopment of Utility Web Site. • Conceptual Development of a Data Communications Network in Support of Customer Service • Development of RFPs for Customer Service Systems and Evaluation of Response (multiple engagements) Regulation, Litigation Support, and Policy Analysis & Advocacy • Study Designed to Produce Framework to Insulate Ratepayers From Any Adverse Effects of Regulated Utility Diversification • Comments to FTC on Behalf of a Trade Association in support of Regulatory Changes Governing Insulation Installation Standards • Development of Methodology to Produce Pro Forma Financial Statements for the Post Divestiture Interstate Interexchange Subsidiary of AT&T and Development of Annual Pro Forma Financial Statements (Five Years) • Automation of AT&T Interstate Revenue Requirement Methodology • Engineering Economic Study of Load Research Data Processing Equipment Alternatives • FERC 636 Restructuring Proceeding (Natural Gas Industry Restructuring Proceeding) • U.S. Postal Service (USPS) Rate Case • Participation in Natural Gas Distribution Company Rate Case (Rate of Return Issues) • Petition for Reconsideration of Load Research Regulations Issued by the Federal Regulatory Energy Commission (FERC) in their Implementation of Portions of the Public Utility Regulatory Polices Act (PURPA) • Nuclear Plant Construction Litigation Support • Review of AT&T Long Lines Department (and AT&T C) Demand and Revenue Forecasting Methodologies • Set up of Electric Utility Electric Load Research Program in Response to PURPA • Psychiatric Hospital Rate Case in Maryland (where hospital rates are regulated)
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