jerryjamisolamin adlı kullanıcının profil görüntüsü
@jerryjamisolamin
Philippines bayrağı Quezon City, Philippines
30 Temmuz 2017 den beri üye
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jerryjamisolamin

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I've been with the BPO industry for 5 years. I've been a customer service representative, technical support and an email support in various companies that made me become an expert in customer service. I'm currently working as a Team Leader. I am skilled in working with clients and diverse teams. I'm also experienced to work in 24/7 operations with cyclical working hours that needed strong organizational skills. Detail-oriented and resourceful in completing projects and able to multi-tasked effectively. Capabilities include: • Customer Service & Relations • Reports and data entry through Google Sheets and/or Microsoft Excel • Email Etiquette • Call handling • Knowledgeable on using Zendesk and JIRA
$5 USD/sa
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Tecrübe

Team Leader

Mar 2015

I started working in this company as Email Support Representative for a popular app around the globe. After a year, I became a subject matter expert handling for the same Line of Business. After 2 years, I became a Team Lead in the same LOB.

Technical Support Representative

Apr 2014 - Feb 2015 (10 months)

I handled inbound calls as technical support for an Australian Telco Account. The role includes responding to inquiries about account-related issues, troubleshooting, and customer service.

Eğitim

BS Accountancy

2010 - 2016 (6 years)

Doğrulamalar

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  • Ödeme Onaylı
  • Telefon Onaylandı
  • Kimliği Doğrulanmış
  • E-posta Onaylı

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