jmecharming adlı kullanıcının profil görüntüsü
23 Temmuz 2019 den beri üye
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Çevrimiçi Çevrimdışı
If you're looking for a Sales/Technical/Customer/ Support Specialist, hire me. I've worked for two United States-based Telecommunications Companies for a year as a Customer Support Representative and a year as a Technical Support Specialist for a Canada based Telecommunications Company. Without a background for these fields at first, it felt hard. With dedication and patience, I was able to adjust my pace and understood how the job works. I have a strong desire and capability to learn, grow and develop new skills. My ultimate goal in every call is to provide the best customer experience to the customer. With these experiences I've had with the customers and my workmates, I've learned that building rapport is building trust.
$3 USD/hr
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Customer Service Associate (SPRINT BACK OFFICE)

Feb 2016 - Nov 2016 (9 months)

I worked at the back office for the rebates department of Sprint Telecommunications. My roles were providing customers instructions on how to apply for a rebate card, approve/disapprove customers rebate card application, tracking customers rebate cards, calling US retail stores & warm transfer customers to the collections department if there's a need to (mostly irate callers). At the same time handling a phone contract agreement so that customers could move to Sprint.

Technical Support Representative

Jun 2015 - Feb 2016 (8 months)

Bell Aliant is Atlantic Canada's leading provider of Fiber, TV, internet, phone and data services to residential and business customers. My job provides assistance in fixing their internet, phone and data services to residential and business customers. I also book them a field technician's schedule who will be able for their area.

Customer Service Representative

Oct 2010 - Aug 2011 (10 months)

A subsidiary of Tracfone wireless. I was working with Straighttalk in the sales department as well as the number portability department. I help customers with purchasing and activating their Straightalk phones. I also assist customer's in transferring their phone numbers from their previous service provider.


Bachelor of Science In Elementary Education

2011 - 2015 (4 years)


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