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Customer Service Associate (SPRINT BACK OFFICE)Feb 2016 - Nov 2016 (9 months)
I worked at the back office for the rebates department of Sprint Telecommunications. My roles were providing customers instructions on how to apply for a rebate card, approve/disapprove customers rebate card application, tracking customers rebate cards, calling US retail stores & warm transfer customers to the collections department if there's a need to (mostly irate callers). At the same time handling a phone contract agreement so that customers could move to Sprint.
Technical Support RepresentativeJun 2015 - Feb 2016 (8 months)
Bell Aliant is Atlantic Canada's leading provider of Fiber, TV, internet, phone and data services to residential and business customers. My job provides assistance in fixing their internet, phone and data services to residential and business customers. I also book them a field technician's schedule who will be able for their area.
Customer Service RepresentativeOct 2010 - Aug 2011 (10 months)
A subsidiary of Tracfone wireless. I was working with Straighttalk in the sales department as well as the number portability department. I help customers with purchasing and activating their Straightalk phones. I also assist customer's in transferring their phone numbers from their previous service provider.