joanjerusalem06 adlı kullanıcının profil görüntüsü
@joanjerusalem06
Philippines bayrağı Quezon City, Philippines
8 Mart 2019 den beri üye
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joanjerusalem06

Çevrimiçi Çevrimdışı
Highly motivated and efficient self –starting individual with more than 6 years in BPO industry seeking for projects that can be done remotely, long or short term. Easy to work with, and can work with minimal to no supervision Major tasks and experiences: -People, E-mail and Time Management (Scheduling) -Call listening, evaluating and calibrating -Data presentation and Analytics which includes action planning and providing recommendations -Client relations (virtual and personal) -Event planning and organizing -Handling special projects - Inbound and Outbound calling for appointment setting and closing a sale - Collecting balances for credit cards/loans - Follow up with leads through email/chat/call for real state and towing service - Creating process manuals - Creating and issuing memos and other paperworks - Processing and booking hotels, flights and appointments for travel - Excellent customer service skills - Microsoft and Google application/drive
$5 USD/hr
2 değerlendirme
1.4
  • 100%Tamamlanmış İşler
  • 100%Bütçe Dahilinde
  • 100%Zamanında
  • 50%Tekrar İşe Alım Oranı

Portfolio Items

Son Değerlendirmeler

Tecrübe

Team Manager ( Fraud Back Office)

Mar 2018 - Nov 2018 (8 months)

Worked for a credit card company in the U.S specializing in Fraud/Risk Management handling a team of 15 agents and one lead. Major tasks and experiences include:  Account investigations  Data entry and analyzation  Providing Summary, Assumption and Recommendations  Report to clients via phone conference (bridge) weekly

Team Manager (Collections Account)

Aug 2017 - Mar 2018 (7 months)

Worked for a collections department for a UK and US based Bank managing a team of 12-20 [login to view URL] does inbound and outbound calls to collect payments from card holders. Major tasks and experiences include:  People, E-mail and Time Management (Scheduling)  Call listening, evaluating and calibrating  Data presentation and Analytics which includes action planning and providing recommendations  Client relations (virtual and personal)  Event planning and organizing  Handling special projects

Team Manager (Fraud Back Office)

Jul 2016 - Aug 2017 (1 year)

Worked for a c for a UK and US based Bank specializing in Fraud/Risk Management handling a team of 20 agents working for 2 different functions, inbound and outbound. Major tasks and experiences include:  Account investigations  Data entry and analyzation  Providing Summary, Assumption and Recommendations  Report to clients via phone conference (bridge) daily on productivity or end of day report  Respond to client needs and deliver before deadline

Team Manager (Customer Service)

Aug 2014 - Jul 2016 (1 year)

Worked for a logistics account based in the U.S and handled 20 to 80 people for production (inbound calls) handling customers concern about the products shipped. Major tasks and experiences include:  Handling escalations  People, E-mail and Time Management (Scheduling)  Call listening, evaluating and calibrating  Action planning and implementation  Other admin tasks

Customer Service Representative

Aug 2013 - Aug 2014 (1 year)

Started as a Customer Representative for a U.S based logistics company handling customer concerns specifically on tracking, shipping, handling damage/lost packages reports and complaints.

Sales Executive and Admin Support ( Travel Agency)

Mar 2012 - Mar 2013 (1 year)

Worked part time for a travel agency ( PH based) to support studies for a year handling some admin tasks and customers inquiry regarding travel such as booking and rebooking tickets international and local, offering and selling package trips to schools,universities offices etc.

Eğitim

Bachelors Degree Holder

2008 - 2013 (5 years)

Nitelikler

Best Team Manager Award (2017)

BCUS Alorica

Over all Best Team Manager award for the year for having been able to meet and exceed the metrics /client expectations for a team and individually.

Best Team Manager (2016)

BCUS Alorica

Over all Best Team Manager award for the year for having been able to meet and exceed the metrics /client expectations for a team and individually.

Top Team Award (2017)

BCUS Alorica

Over all Top Team award for the year for having been able to meet and exceed the metrics /client expectations for a team.

Top Team Award (2016)

UPSers EGS

Over all Top Team award for the year for having been able to meet and exceed the metrics /client expectations for a team.

Doğrulamalar

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