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Jona D.

@jowdeg

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Email, Backoffice Support| Customer Service & Chat

$3 USD / Hour

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Philippines (2:37 PM)

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Joined on May 17, 2011

$3 USD / Hour

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Over the course of 10 years, being exposed to BPO and HR fields equipped me handling Customer Service and HR related works. Alongside with right work attitude, I have developed the following skills and can take jobs with: Customer Service - Zendesk user, Zopim and Shopify - Live Chat, google docs - email & chat support, email handling - order processing, returns, replacement, refunds, email complaints, warranty issues etc - customer service management HR - HR admin works (3 years) - technical and non-technical recruiting - sourcing (hiring to firing) Admin - payment processing - data mining, research I work exceptionally well on these fields and is very reliable. I am always seeking opportunities where I can improve my skills and build a wonderful working relationship online.

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Experience

HR Consultant & Recruiter

Dec, 2011 - Jun, 2012

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6 months

Subnet Services Inc.

Dec, 2011 - Jun, 2012

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6 months

HR Consultant/Specialist for Oil & Gas companies ( UK based) - Encode CVs to database received via website or email - Position that involves sorting CVs and making sure they qualify for the job description - Conducts telephone interviews - Calls out to verify personnels'/candidate's availability to the job - Follow-up on requirements for shortlisted candidates - Calls to get clients - Check job vacancies through phone calls and emails - Do/send out email profile to companies - Po

Dec, 2011 - Jun, 2012

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6 months

Sitel Phils

May, 2008 - Nov, 2011

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3 years, 6 months

Subject Matter Expert/Resolution Specialist

Jan, 2009 - Nov, 2011

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2 years, 10 months

- Position that involves heavy email contact. It involves mainly taking email escalations but some outbound calls will also be made. - Responsible for customer service, data entry and updating the customer's record. - Provides quality customer experience to every client - Provides escalation to the customer asking for supervisor/manager. - Provide quality customer service and assist them in their queries. - Assist customers in their account inquiry and gives advice about their account.

Customer Support Professional

May, 2008 - Jan, 2009

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8 months

Responsible for customer service, basic mobile troubleshooting, data entry and updating the customer's record - Provide quality customer service to our Australian Clients - Appointed as Point of Contact for new hires and was later promoted to Email Support

May, 2008 - Nov, 2011

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3 years, 6 months

Customer Support Agent / Team Lead

Apr, 2006 - Jan, 2008

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1 year, 9 months

ICT Marketing Services Inc.

Apr, 2006 - Jan, 2008

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1 year, 9 months

- Position that involves heavy phone contact. It involves mainly taking outbound calls. - Provide customer service to a Marketing Research company. - Phone in US households to gauge daily usage. - Responsible for customer service, data entry and updating the customer's record. - Contacted almost all US business and corporations in US to update financial business profile for Dun & Bradstreet (D&B;). - Provides quality customer experience to every client.

Apr, 2006 - Jan, 2008

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1 year, 9 months

Education

Miriam College

2004 - 2008

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4 years

AB Psychology

Flag of

Philippines

2004 - 2008

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4 years

Qualifications

French

2008

French 101

2008

Registered Users

Total Jobs Posted

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