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Customer Support Ghostwriting Research Transcription Virtual Assistant
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Judy A.

@jwambui

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Transcriber, Customer Service Representative and Admin Support Professional.

$5 USD / Hour

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Flag of

Kenya (9:36 AM)

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Joined on May 5, 2011

$5 USD / Hour

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I am an independent contractor dealing with transcription. I have worked for various companies as well as individuals over the last eight years. I transcribe with a high degree of accuracy and also deliver within the specified duration. I aim to continue delivering quality by applying my skills, professionalism and teamwork in the job assignments.

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Experience

Transcriber

Sep, 2009 - Present

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16 years, 3 months

Independent contractor

Sep, 2009 - Present

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16 years, 3 months

I'm an independent contractor dealing with transcription. Transcription is converting voice data into text data. This is done by typing down voice/audio recordings while following the laid out guidelines for grammar and formatting within the stipulated time frame.

Sep, 2009 - Present

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16 years, 3 months

Kencall Outsourcing

Dec, 2007 - Sep, 2009

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1 year, 9 months

Customer Service Representative.

Feb, 2009 - Sep, 2009

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7 months

Handling voice calls and delivering quality service to the customers. Assisting customers understand the products and services available. Solving issues brought forward by the customers and escalating those that need to be escalated. Informing the customers about offers that will be of benefit to them. Collecting and recording the information provided by calling customers. Ensuring that both the customers as well as the management have their goals met during each customer session

Transcriber/Editor/Quality Assurance

Dec, 2007 - Jan, 2009

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1 year, 1 month

Converting voice data into text data using computer application software tailor made for this task. Editing transcription work done by other transcibers Ensuring the production of high standard job output that satisfy both the management and the client. Any other duties as assigned by the management

Dec, 2007 - Sep, 2009

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1 year, 9 months

Computor Tutor

Feb, 2002 - Nov, 2007

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5 years, 9 months

St Mary

Feb, 2002 - Nov, 2007

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5 years, 9 months

Training students in computer application packages and information technology. Setting, marking and Invigilating examinations. Preparing and issuing learning materials. Data entry/Type setting and photocopying of management/organization/staff documents. Carrying out administration duties by sitting in for the secretary and Accountant when called upon to do so. Any other duties as assigned by the management/directors

Feb, 2002 - Nov, 2007

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5 years, 9 months

Education

Diploma, Business Management

2006 - 2008

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2 years

Flag of

Kenya

2006 - 2008

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2 years

PC maintainance

2002 - 2002

Flag of

Kenya

2002 - 2002

Computer application and information technology

1998 - 1999

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1 year

Flag of

Kenya

1998 - 1999

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1 year

Certifications

F

Foundation vWorker Member

Verifications

Registered Users

Total Jobs Posted

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