Seventeen (17) years in Customer Service, 14 years virtually and 3 years in a regular office set-up catering to customers in UK (HSBC), USA (Dell, Washington Mutual), and Australia. I am experienced and formally trained in all aspects of customer service – phone, chat, email, and administrative management.
Five (5) years as Customer Service Manager, 2 years in a regular office set up- leading Philippine appliance company, and 4 years virtually - Australian e-commerce company, US FX trading academy company. Successful experience in managing a 12-Customer Service Representative Department, and 23-personnel and 5-division head department in a regular office set up.
Two (2) years as Project Manager virtually - US Legal Company, Australian construction supply company. Adept in managing multiple projects simultaneously from creating project brief to forging WBS (work breakdown system)
Sixteen (16) years outstanding experience in a Executive Assistance role, 6 years virtually, and 10 years in a regular office set up. I am in all aspects of administrative work - corporate correspondence, calendar management, appointment settings, documenting and transcribing minutes of the meeting, bookkeeping, and accomplishing pertinent corporate papers required by the government.