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Christiana E.

@K1STYK1T

0.0
0

0.0

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Customer Support | Dispute Resolution | V.A

$8 USD / Hour

・

Flag of

Nigeria (7:18 AM)

・

Joined on May 25, 2011

$8 USD / Hour

・

Hi! I’m a Customer Support Specialist with over 10 years of experience in customer-facing roles, including banking, ESL instruction, and virtual assistance. I'm passionate about resolving issues, supporting customers with empathy, and turning problems into positive experiences. - I recently handled a Shopify dispute resolution project, where I managed order conflicts, calmed frustrated customers, and ensured successful resolutions — and I loved every second of it. Helping people feel heard and valued is what drives me. I provide support via: - Email Support -Chat & Messaging Platforms - Phone Calls -CRM & Ticketing Systems With my (CC) Certified in Cybersecurity credential, I’m especially mindful of data privacy and customer trust. I bring a calm, trustworthy presence to every conversation and always aim to make the experience smooth, secure, and satisfying. Core Skills: Customer Service & Client Retention Dispute Resolution & Complaint Handling Virtual Assistance & Admin Support Data Protection & Risk Awareness Tech Tools: Shopify, Gmail, MS Office, CRM tools Fast Learner, Clear Communicator, Detail-Oriented

Verifications

Accept rate

100%

Freelancer Data Entry Clerks Nigeria
See all Data Entry Clerks in Nigeria

Portfolio

Portfolio

13015283
Created a bilingual (English/Serbian) branded invoice template in Google Docs with a dynamic table linked from Google Sheets. The invoice includes manpower hours, additional services (with indent), agency fees, VAT, totals, and a section for signed timesheets. Any updates in the sheet reflect instantly in the doc, ensuring accuracy and saving time. Ideal for staffing or service-based businesses needing professional, automated invoicing.

Linked Google Sheets to Google Docs

Created a bilingual (English/Serbian) branded invoice template in Google Docs with a dynamic table linked from Google Sheets. The invoice includes manpower hours, additional services (with indent), agency fees, VAT, totals, and a section for signed timesheets. Any updates in the sheet reflect instantly in the doc, ensuring accuracy and saving time. Ideal for staffing or service-based businesses needing professional, automated invoicing.

Linked Google Sheets to Google Docs

12580544
As part of my Virtual Assistant training, I was tasked with setting up and managing team communication platforms. This involved creating a structured workspace, organizing channels, onboarding members, and ensuring smooth collaboration. Tools Used: Slack Microsoft Teams Google Meet Zoom I created & organized channels/teams – Set up communication channels based on projects, and team functions. I onboarded & managed members – Added team members, assigned them to the correct channels, and guided them through the platform. I optimized remote communication – Implemented workflows for effective team discussions and information sharing. I ensured seamless collaboration – Provided support to team members, troubleshooting any access or functionality issues.

Setting Up & Managing Communication

As part of my Virtual Assistant training, I was tasked with setting up and managing team communication platforms. This involved creating a structured workspace, organizing channels, onboarding members, and ensuring smooth collaboration. Tools Used: Slack Microsoft Teams Google Meet Zoom I created & organized channels/teams – Set up communication channels based on projects, and team functions. I onboarded & managed members – Added team members, assigned them to the correct channels, and guided them through the platform. I optimized remote communication – Implemented workflows for effective team discussions and information sharing. I ensured seamless collaboration – Provided support to team members, troubleshooting any access or functionality issues.

Setting Up & Managing Communication

As part of my Virtual Assistant training, I was tasked with setting up and managing team communication platforms. This involved creating a structured workspace, organizing channels, onboarding members, and ensuring smooth collaboration. Tools Used: Slack Microsoft Teams Google Meet Zoom I created & organized channels/teams – Set up communication channels based on projects, and team functions. I onboarded & managed members – Added team members, assigned them to the correct channels, and guided them through the platform. I optimized remote communication – Implemented workflows for effective team discussions and information sharing. I ensured seamless collaboration – Provided support to team members, troubleshooting any access or functionality issues.

Setting Up & Managing Communication

As part of my Virtual Assistant training, I was tasked with setting up and managing team communication platforms. This involved creating a structured workspace, organizing channels, onboarding members, and ensuring smooth collaboration. Tools Used: Slack Microsoft Teams Google Meet Zoom I created & organized channels/teams – Set up communication channels based on projects, and team functions. I onboarded & managed members – Added team members, assigned them to the correct channels, and guided them through the platform. I optimized remote communication – Implemented workflows for effective team discussions and information sharing. I ensured seamless collaboration – Provided support to team members, troubleshooting any access or functionality issues.

Setting Up & Managing Communication

As part of my Virtual Assistant training, I was tasked with setting up and managing team communication platforms. This involved creating a structured workspace, organizing channels, onboarding members, and ensuring smooth collaboration. Tools Used: Slack Microsoft Teams Google Meet Zoom I created & organized channels/teams – Set up communication channels based on projects, and team functions. I onboarded & managed members – Added team members, assigned them to the correct channels, and guided them through the platform. I optimized remote communication – Implemented workflows for effective team discussions and information sharing. I ensured seamless collaboration – Provided support to team members, troubleshooting any access or functionality issues.

Setting Up & Managing Communication

As part of my Virtual Assistant training, I was tasked with setting up and managing team communication platforms. This involved creating a structured workspace, organizing channels, onboarding members, and ensuring smooth collaboration. Tools Used: Slack Microsoft Teams Google Meet Zoom I created & organized channels/teams – Set up communication channels based on projects, and team functions. I onboarded & managed members – Added team members, assigned them to the correct channels, and guided them through the platform. I optimized remote communication – Implemented workflows for effective team discussions and information sharing. I ensured seamless collaboration – Provided support to team members, troubleshooting any access or functionality issues.

Setting Up & Managing Communication

As part of my Virtual Assistant training, I was tasked with setting up and managing team communication platforms. This involved creating a structured workspace, organizing channels, onboarding members, and ensuring smooth collaboration. Tools Used: Slack Microsoft Teams Google Meet Zoom I created & organized channels/teams – Set up communication channels based on projects, and team functions. I onboarded & managed members – Added team members, assigned them to the correct channels, and guided them through the platform. I optimized remote communication – Implemented workflows for effective team discussions and information sharing. I ensured seamless collaboration – Provided support to team members, troubleshooting any access or functionality issues.

Setting Up & Managing Communication

12574799
As part of my ALX Virtual Assistant training, I created a well-structured itinerary to streamline travel plans. This included: -Detailed Daily Schedule – Organized activities, meetings, and travel time. - Optimized Routes & Timing – Ensured efficiency and convenience. -Accommodation & Transport Planning – Arranged logistics for seamless travel. This project highlights my ability to organize schedules, plan ahead, and enhance productivity. Let’s connect if you need structured itinerary planning!

Seamless Itinerary Planning

As part of my ALX Virtual Assistant training, I created a well-structured itinerary to streamline travel plans. This included: -Detailed Daily Schedule – Organized activities, meetings, and travel time. - Optimized Routes & Timing – Ensured efficiency and convenience. -Accommodation & Transport Planning – Arranged logistics for seamless travel. This project highlights my ability to organize schedules, plan ahead, and enhance productivity. Let’s connect if you need structured itinerary planning!

Seamless Itinerary Planning

As part of my ALX Virtual Assistant training, I created a well-structured itinerary to streamline travel plans. This included: -Detailed Daily Schedule – Organized activities, meetings, and travel time. - Optimized Routes & Timing – Ensured efficiency and convenience. -Accommodation & Transport Planning – Arranged logistics for seamless travel. This project highlights my ability to organize schedules, plan ahead, and enhance productivity. Let’s connect if you need structured itinerary planning!

Seamless Itinerary Planning

As part of my ALX Virtual Assistant training, I created a well-structured itinerary to streamline travel plans. This included: -Detailed Daily Schedule – Organized activities, meetings, and travel time. - Optimized Routes & Timing – Ensured efficiency and convenience. -Accommodation & Transport Planning – Arranged logistics for seamless travel. This project highlights my ability to organize schedules, plan ahead, and enhance productivity. Let’s connect if you need structured itinerary planning!

Seamless Itinerary Planning

As part of my ALX Virtual Assistant training, I created a well-structured itinerary to streamline travel plans. This included: -Detailed Daily Schedule – Organized activities, meetings, and travel time. - Optimized Routes & Timing – Ensured efficiency and convenience. -Accommodation & Transport Planning – Arranged logistics for seamless travel. This project highlights my ability to organize schedules, plan ahead, and enhance productivity. Let’s connect if you need structured itinerary planning!

Seamless Itinerary Planning

As part of my ALX Virtual Assistant training, I created a well-structured itinerary to streamline travel plans. This included: -Detailed Daily Schedule – Organized activities, meetings, and travel time. - Optimized Routes & Timing – Ensured efficiency and convenience. -Accommodation & Transport Planning – Arranged logistics for seamless travel. This project highlights my ability to organize schedules, plan ahead, and enhance productivity. Let’s connect if you need structured itinerary planning!

Seamless Itinerary Planning

As part of my ALX Virtual Assistant training, I created a well-structured itinerary to streamline travel plans. This included: -Detailed Daily Schedule – Organized activities, meetings, and travel time. - Optimized Routes & Timing – Ensured efficiency and convenience. -Accommodation & Transport Planning – Arranged logistics for seamless travel. This project highlights my ability to organize schedules, plan ahead, and enhance productivity. Let’s connect if you need structured itinerary planning!

Seamless Itinerary Planning

As part of my ALX Virtual Assistant training, I created a well-structured itinerary to streamline travel plans. This included: -Detailed Daily Schedule – Organized activities, meetings, and travel time. - Optimized Routes & Timing – Ensured efficiency and convenience. -Accommodation & Transport Planning – Arranged logistics for seamless travel. This project highlights my ability to organize schedules, plan ahead, and enhance productivity. Let’s connect if you need structured itinerary planning!

Seamless Itinerary Planning

12439172
Managed PayPal disputes and chargebacks, ensuring fair resolutions and minimizing losses. Tracked customer orders and provided timely updates to enhance the shopping experience. Processed refunds and handled returns in line with Shopify policies. Resolved customer complaints related to delayed delivery, undelivered items, and product discrepancies. Coordinated with suppliers to facilitate order fulfillment and replacements.

Shopify & PayPal Disputes

Managed PayPal disputes and chargebacks, ensuring fair resolutions and minimizing losses. Tracked customer orders and provided timely updates to enhance the shopping experience. Processed refunds and handled returns in line with Shopify policies. Resolved customer complaints related to delayed delivery, undelivered items, and product discrepancies. Coordinated with suppliers to facilitate order fulfillment and replacements.

Shopify & PayPal Disputes

Managed PayPal disputes and chargebacks, ensuring fair resolutions and minimizing losses. Tracked customer orders and provided timely updates to enhance the shopping experience. Processed refunds and handled returns in line with Shopify policies. Resolved customer complaints related to delayed delivery, undelivered items, and product discrepancies. Coordinated with suppliers to facilitate order fulfillment and replacements.

Shopify & PayPal Disputes

Managed PayPal disputes and chargebacks, ensuring fair resolutions and minimizing losses. Tracked customer orders and provided timely updates to enhance the shopping experience. Processed refunds and handled returns in line with Shopify policies. Resolved customer complaints related to delayed delivery, undelivered items, and product discrepancies. Coordinated with suppliers to facilitate order fulfillment and replacements.

Shopify & PayPal Disputes

Managed PayPal disputes and chargebacks, ensuring fair resolutions and minimizing losses. Tracked customer orders and provided timely updates to enhance the shopping experience. Processed refunds and handled returns in line with Shopify policies. Resolved customer complaints related to delayed delivery, undelivered items, and product discrepancies. Coordinated with suppliers to facilitate order fulfillment and replacements.

Shopify & PayPal Disputes

Managed PayPal disputes and chargebacks, ensuring fair resolutions and minimizing losses. Tracked customer orders and provided timely updates to enhance the shopping experience. Processed refunds and handled returns in line with Shopify policies. Resolved customer complaints related to delayed delivery, undelivered items, and product discrepancies. Coordinated with suppliers to facilitate order fulfillment and replacements.

Shopify & PayPal Disputes

12438701
Designed and delivered engaging lessons to students of varying proficiency levels, focusing on grammar, vocabulary, and speaking skills. Built strong rapport with students and parents, leading to a 50% improvement in student performance. Utilized digital platforms for remote teaching, ensuring seamless learning experiences.

ENGLISH TUTORING AND CURRICULUM PLAN

Designed and delivered engaging lessons to students of varying proficiency levels, focusing on grammar, vocabulary, and speaking skills. Built strong rapport with students and parents, leading to a 50% improvement in student performance. Utilized digital platforms for remote teaching, ensuring seamless learning experiences.

ENGLISH TUTORING AND CURRICULUM PLAN

Designed and delivered engaging lessons to students of varying proficiency levels, focusing on grammar, vocabulary, and speaking skills. Built strong rapport with students and parents, leading to a 50% improvement in student performance. Utilized digital platforms for remote teaching, ensuring seamless learning experiences.

ENGLISH TUTORING AND CURRICULUM PLAN

9939298
A"I actively engaged in an NFT Discord community to secure whitelist spots for my client. This involved participating in chats, creating engaging discussions, completing community tasks, and contributing to the project's growth. I effectively built relationships with moderators and members, ensuring my client gained early access to mint exclusive NFTs." I also assisted in promoting the project, participating in giveaways, and following community guidelines to maximize engagement and visibility.

NFT Community Engagement & Whitelist

A"I actively engaged in an NFT Discord community to secure whitelist spots for my client. This involved participating in chats, creating engaging discussions, completing community tasks, and contributing to the project's growth. I effectively built relationships with moderators and members, ensuring my client gained early access to mint exclusive NFTs." I also assisted in promoting the project, participating in giveaways, and following community guidelines to maximize engagement and visibility.

NFT Community Engagement & Whitelist

13015283
Created a bilingual (English/Serbian) branded invoice template in Google Docs with a dynamic table linked from Google Sheets. The invoice includes manpower hours, additional services (with indent), agency fees, VAT, totals, and a section for signed timesheets. Any updates in the sheet reflect instantly in the doc, ensuring accuracy and saving time. Ideal for staffing or service-based businesses needing professional, automated invoicing.

Linked Google Sheets to Google Docs

Created a bilingual (English/Serbian) branded invoice template in Google Docs with a dynamic table linked from Google Sheets. The invoice includes manpower hours, additional services (with indent), agency fees, VAT, totals, and a section for signed timesheets. Any updates in the sheet reflect instantly in the doc, ensuring accuracy and saving time. Ideal for staffing or service-based businesses needing professional, automated invoicing.

Linked Google Sheets to Google Docs

12580544
As part of my Virtual Assistant training, I was tasked with setting up and managing team communication platforms. This involved creating a structured workspace, organizing channels, onboarding members, and ensuring smooth collaboration. Tools Used: Slack Microsoft Teams Google Meet Zoom I created & organized channels/teams – Set up communication channels based on projects, and team functions. I onboarded & managed members – Added team members, assigned them to the correct channels, and guided them through the platform. I optimized remote communication – Implemented workflows for effective team discussions and information sharing. I ensured seamless collaboration – Provided support to team members, troubleshooting any access or functionality issues.

Setting Up & Managing Communication

As part of my Virtual Assistant training, I was tasked with setting up and managing team communication platforms. This involved creating a structured workspace, organizing channels, onboarding members, and ensuring smooth collaboration. Tools Used: Slack Microsoft Teams Google Meet Zoom I created & organized channels/teams – Set up communication channels based on projects, and team functions. I onboarded & managed members – Added team members, assigned them to the correct channels, and guided them through the platform. I optimized remote communication – Implemented workflows for effective team discussions and information sharing. I ensured seamless collaboration – Provided support to team members, troubleshooting any access or functionality issues.

Setting Up & Managing Communication

As part of my Virtual Assistant training, I was tasked with setting up and managing team communication platforms. This involved creating a structured workspace, organizing channels, onboarding members, and ensuring smooth collaboration. Tools Used: Slack Microsoft Teams Google Meet Zoom I created & organized channels/teams – Set up communication channels based on projects, and team functions. I onboarded & managed members – Added team members, assigned them to the correct channels, and guided them through the platform. I optimized remote communication – Implemented workflows for effective team discussions and information sharing. I ensured seamless collaboration – Provided support to team members, troubleshooting any access or functionality issues.

Setting Up & Managing Communication

As part of my Virtual Assistant training, I was tasked with setting up and managing team communication platforms. This involved creating a structured workspace, organizing channels, onboarding members, and ensuring smooth collaboration. Tools Used: Slack Microsoft Teams Google Meet Zoom I created & organized channels/teams – Set up communication channels based on projects, and team functions. I onboarded & managed members – Added team members, assigned them to the correct channels, and guided them through the platform. I optimized remote communication – Implemented workflows for effective team discussions and information sharing. I ensured seamless collaboration – Provided support to team members, troubleshooting any access or functionality issues.

Setting Up & Managing Communication

As part of my Virtual Assistant training, I was tasked with setting up and managing team communication platforms. This involved creating a structured workspace, organizing channels, onboarding members, and ensuring smooth collaboration. Tools Used: Slack Microsoft Teams Google Meet Zoom I created & organized channels/teams – Set up communication channels based on projects, and team functions. I onboarded & managed members – Added team members, assigned them to the correct channels, and guided them through the platform. I optimized remote communication – Implemented workflows for effective team discussions and information sharing. I ensured seamless collaboration – Provided support to team members, troubleshooting any access or functionality issues.

Setting Up & Managing Communication

As part of my Virtual Assistant training, I was tasked with setting up and managing team communication platforms. This involved creating a structured workspace, organizing channels, onboarding members, and ensuring smooth collaboration. Tools Used: Slack Microsoft Teams Google Meet Zoom I created & organized channels/teams – Set up communication channels based on projects, and team functions. I onboarded & managed members – Added team members, assigned them to the correct channels, and guided them through the platform. I optimized remote communication – Implemented workflows for effective team discussions and information sharing. I ensured seamless collaboration – Provided support to team members, troubleshooting any access or functionality issues.

Setting Up & Managing Communication

As part of my Virtual Assistant training, I was tasked with setting up and managing team communication platforms. This involved creating a structured workspace, organizing channels, onboarding members, and ensuring smooth collaboration. Tools Used: Slack Microsoft Teams Google Meet Zoom I created & organized channels/teams – Set up communication channels based on projects, and team functions. I onboarded & managed members – Added team members, assigned them to the correct channels, and guided them through the platform. I optimized remote communication – Implemented workflows for effective team discussions and information sharing. I ensured seamless collaboration – Provided support to team members, troubleshooting any access or functionality issues.

Setting Up & Managing Communication

12574799
As part of my ALX Virtual Assistant training, I created a well-structured itinerary to streamline travel plans. This included: -Detailed Daily Schedule – Organized activities, meetings, and travel time. - Optimized Routes & Timing – Ensured efficiency and convenience. -Accommodation & Transport Planning – Arranged logistics for seamless travel. This project highlights my ability to organize schedules, plan ahead, and enhance productivity. Let’s connect if you need structured itinerary planning!

Seamless Itinerary Planning

As part of my ALX Virtual Assistant training, I created a well-structured itinerary to streamline travel plans. This included: -Detailed Daily Schedule – Organized activities, meetings, and travel time. - Optimized Routes & Timing – Ensured efficiency and convenience. -Accommodation & Transport Planning – Arranged logistics for seamless travel. This project highlights my ability to organize schedules, plan ahead, and enhance productivity. Let’s connect if you need structured itinerary planning!

Seamless Itinerary Planning

As part of my ALX Virtual Assistant training, I created a well-structured itinerary to streamline travel plans. This included: -Detailed Daily Schedule – Organized activities, meetings, and travel time. - Optimized Routes & Timing – Ensured efficiency and convenience. -Accommodation & Transport Planning – Arranged logistics for seamless travel. This project highlights my ability to organize schedules, plan ahead, and enhance productivity. Let’s connect if you need structured itinerary planning!

Seamless Itinerary Planning

As part of my ALX Virtual Assistant training, I created a well-structured itinerary to streamline travel plans. This included: -Detailed Daily Schedule – Organized activities, meetings, and travel time. - Optimized Routes & Timing – Ensured efficiency and convenience. -Accommodation & Transport Planning – Arranged logistics for seamless travel. This project highlights my ability to organize schedules, plan ahead, and enhance productivity. Let’s connect if you need structured itinerary planning!

Seamless Itinerary Planning

As part of my ALX Virtual Assistant training, I created a well-structured itinerary to streamline travel plans. This included: -Detailed Daily Schedule – Organized activities, meetings, and travel time. - Optimized Routes & Timing – Ensured efficiency and convenience. -Accommodation & Transport Planning – Arranged logistics for seamless travel. This project highlights my ability to organize schedules, plan ahead, and enhance productivity. Let’s connect if you need structured itinerary planning!

Seamless Itinerary Planning

As part of my ALX Virtual Assistant training, I created a well-structured itinerary to streamline travel plans. This included: -Detailed Daily Schedule – Organized activities, meetings, and travel time. - Optimized Routes & Timing – Ensured efficiency and convenience. -Accommodation & Transport Planning – Arranged logistics for seamless travel. This project highlights my ability to organize schedules, plan ahead, and enhance productivity. Let’s connect if you need structured itinerary planning!

Seamless Itinerary Planning

As part of my ALX Virtual Assistant training, I created a well-structured itinerary to streamline travel plans. This included: -Detailed Daily Schedule – Organized activities, meetings, and travel time. - Optimized Routes & Timing – Ensured efficiency and convenience. -Accommodation & Transport Planning – Arranged logistics for seamless travel. This project highlights my ability to organize schedules, plan ahead, and enhance productivity. Let’s connect if you need structured itinerary planning!

Seamless Itinerary Planning

As part of my ALX Virtual Assistant training, I created a well-structured itinerary to streamline travel plans. This included: -Detailed Daily Schedule – Organized activities, meetings, and travel time. - Optimized Routes & Timing – Ensured efficiency and convenience. -Accommodation & Transport Planning – Arranged logistics for seamless travel. This project highlights my ability to organize schedules, plan ahead, and enhance productivity. Let’s connect if you need structured itinerary planning!

Seamless Itinerary Planning

12439172
Managed PayPal disputes and chargebacks, ensuring fair resolutions and minimizing losses. Tracked customer orders and provided timely updates to enhance the shopping experience. Processed refunds and handled returns in line with Shopify policies. Resolved customer complaints related to delayed delivery, undelivered items, and product discrepancies. Coordinated with suppliers to facilitate order fulfillment and replacements.

Shopify & PayPal Disputes

Managed PayPal disputes and chargebacks, ensuring fair resolutions and minimizing losses. Tracked customer orders and provided timely updates to enhance the shopping experience. Processed refunds and handled returns in line with Shopify policies. Resolved customer complaints related to delayed delivery, undelivered items, and product discrepancies. Coordinated with suppliers to facilitate order fulfillment and replacements.

Shopify & PayPal Disputes

Managed PayPal disputes and chargebacks, ensuring fair resolutions and minimizing losses. Tracked customer orders and provided timely updates to enhance the shopping experience. Processed refunds and handled returns in line with Shopify policies. Resolved customer complaints related to delayed delivery, undelivered items, and product discrepancies. Coordinated with suppliers to facilitate order fulfillment and replacements.

Shopify & PayPal Disputes

Managed PayPal disputes and chargebacks, ensuring fair resolutions and minimizing losses. Tracked customer orders and provided timely updates to enhance the shopping experience. Processed refunds and handled returns in line with Shopify policies. Resolved customer complaints related to delayed delivery, undelivered items, and product discrepancies. Coordinated with suppliers to facilitate order fulfillment and replacements.

Shopify & PayPal Disputes

Managed PayPal disputes and chargebacks, ensuring fair resolutions and minimizing losses. Tracked customer orders and provided timely updates to enhance the shopping experience. Processed refunds and handled returns in line with Shopify policies. Resolved customer complaints related to delayed delivery, undelivered items, and product discrepancies. Coordinated with suppliers to facilitate order fulfillment and replacements.

Shopify & PayPal Disputes

Managed PayPal disputes and chargebacks, ensuring fair resolutions and minimizing losses. Tracked customer orders and provided timely updates to enhance the shopping experience. Processed refunds and handled returns in line with Shopify policies. Resolved customer complaints related to delayed delivery, undelivered items, and product discrepancies. Coordinated with suppliers to facilitate order fulfillment and replacements.

Shopify & PayPal Disputes

12438701
Designed and delivered engaging lessons to students of varying proficiency levels, focusing on grammar, vocabulary, and speaking skills. Built strong rapport with students and parents, leading to a 50% improvement in student performance. Utilized digital platforms for remote teaching, ensuring seamless learning experiences.

ENGLISH TUTORING AND CURRICULUM PLAN

Designed and delivered engaging lessons to students of varying proficiency levels, focusing on grammar, vocabulary, and speaking skills. Built strong rapport with students and parents, leading to a 50% improvement in student performance. Utilized digital platforms for remote teaching, ensuring seamless learning experiences.

ENGLISH TUTORING AND CURRICULUM PLAN

Designed and delivered engaging lessons to students of varying proficiency levels, focusing on grammar, vocabulary, and speaking skills. Built strong rapport with students and parents, leading to a 50% improvement in student performance. Utilized digital platforms for remote teaching, ensuring seamless learning experiences.

ENGLISH TUTORING AND CURRICULUM PLAN

9939298
A"I actively engaged in an NFT Discord community to secure whitelist spots for my client. This involved participating in chats, creating engaging discussions, completing community tasks, and contributing to the project's growth. I effectively built relationships with moderators and members, ensuring my client gained early access to mint exclusive NFTs." I also assisted in promoting the project, participating in giveaways, and following community guidelines to maximize engagement and visibility.

NFT Community Engagement & Whitelist

A"I actively engaged in an NFT Discord community to secure whitelist spots for my client. This involved participating in chats, creating engaging discussions, completing community tasks, and contributing to the project's growth. I effectively built relationships with moderators and members, ensuring my client gained early access to mint exclusive NFTs." I also assisted in promoting the project, participating in giveaways, and following community guidelines to maximize engagement and visibility.

NFT Community Engagement & Whitelist

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Experience

Virtual Assistant (Trainee) | Communication & Team Management

Feb, 2025 - Present

•

9 months, 3 days

9ja Jobber

Feb, 2025 - Present

•

9 months, 3 days

-Set up and managed Slack, Microsoft Teams, Zoom, and Google Meet for seamless communication. - Created and organized team channels and workspaces for efficient collaboration. -Onboarded and guided team members, assigning them to the correct teams and channels. - Implemented remote workflows and best practices to enhance team coordination. - Assisted with troubleshooting platform issues and improving user experience.

Flag of

lagos, Nigeria

Feb, 2025 - Present

•

9 months, 3 days

ESL Specialist

Oct, 2024 - Present

•

1 year, 1 month

Krisbem International English Language Center

Oct, 2024 - Present

•

1 year, 1 month

Designed and delivered engaging lessons to students of varying proficiency levels, focusing on grammar, vocabulary, and speaking skills. Built strong rapport with students and parents, leading to a 50% improvement in student performance. Utilized digital platforms for remote teaching, ensuring seamless learning experiences.

Flag of

Semey, Kazakhstan

Oct, 2024 - Present

•

1 year, 1 month

E-commerce Customer Support Specialist (Shopify & PayPal Disputes)

Jan, 2024 - Sep, 2024

•

7 months, 30 days

Freelance

Jan, 2024 - Sep, 2024

•

7 months, 30 days

Managed PayPal disputes and chargebacks, ensuring fair resolutions and minimizing losses. Tracked customer orders and provided timely updates to enhance the shopping experience. Processed refunds and handled returns in line with Shopify policies. Resolved customer complaints related to delayed delivery, undelivered items, and product discrepancies. Coordinated with suppliers to facilitate order fulfillment and replacements.

Flag of

Serbia, Serbia

Jan, 2024 - Sep, 2024

•

7 months, 30 days

Education

BSc

2010 - 2014

•

4 years

Flag of

Benin

2010 - 2014

•

4 years

Olabisi Onabanjo University

2008 - 2010

•

2 years

Higher Diploma

Flag of

Nigeria

2008 - 2010

•

2 years

Qualifications

Cyber Security Certified

2023

ICS2

Cybersecurity Certification

2023

TESOL

2023

TESOL World Academy

English as a Second Language

2023

Customer service communication

2011

Mindleaders

Certificate of mastering

2011

Certifications

US English - Level 1

US English

Freelancer logo US (International) / English
Help & Support

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