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Karen Coe A.

@karencoe

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Email Support / Amazon & Shopify Virtual Assistant

$5 USD / Hour

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Philippines (2:27 PM)

Joined on May 23, 2011

$5 USD / Hour

I am a self-driven and detail oriented virtual assistant with a passion for improving my skills and providing quality work. My utmost priority is producing excellent results and I always make sure to build good working relationships with my clients. EXPERIENCES - Email Support - eCommerce Management - Amazon Support (Dropshipping) - Shopify Support - Web Research / Data Entry - Lead Generation - WordPress Content Management - Writing ECOMMERCE SKILLS Amazon & Shopify Dropshipping Support / Email & Chat Support / Order Processing and Fulfillment / Experienced in Zendesk & Help Scout / Experienced in Dropified, Wiio, DSers & AfterShip / Writing Product Descriptions / Managing Returns, Refunds, Replacements, Disputes & Claims / Responding to Feedback and Social Media Comments BASIC ADMINISTRATIVE SKILLS Data Entry / Data Collection / Web Research / PDF to Excel Conversion / PDF to Word Conversion / Writing / Transcription I am a quick learner, can work with minimum supervision and I adhere to deadlines and schedules. I also have a strong grasp of written and spoken English so communication will never be an issue. The diversity of jobs that I did and the skills that I gained over the past years makes me a valuable VA.

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Experience

Virtual Assistant

Mar, 2019 - Present

6 years, 8 months

Streetment Sdn. Bhd.

Mar, 2019 - Present

6 years, 8 months

• Mainly in charge of customer support and order fulfillment • Coordinating with suppliers for any product and shipment related issues • Processing of refunds, replacements and return requests • Responding to disputes/claims on Paypal and Stripe

Mar, 2019 - Present

6 years, 8 months

Virtual Assistant

Jul, 2016 - Oct, 2021

5 years, 3 months

Point N Ship, LLC

Jul, 2016 - Oct, 2021

5 years, 3 months

• Managed customer support and provided resolutions and answers to customers' inquiries • Coordinated with suppliers and courier companies for any issues regarding shipment and tracking • Processed refunds, replacements and return requests • Responded to feedback and disputes/claims • Fulfilled customers' orders • Gathered data for potential products

Jul, 2016 - Oct, 2021

5 years, 3 months

Accounting Assistant

Jun, 2015 - Mar, 2016

9 months, 1 day

Sonic Sales and Distribution, Inc. (Unilever)

Jun, 2015 - Mar, 2016

9 months, 1 day

• Monitoring of AR of accounts • Preparation of weekly AR report • Checking of invoices and credit notes • Transmitting invoices to sales agents for collection • Preparation of Billing Statements • Approval of orders • Communicating with clients and sales agents

Jun, 2015 - Mar, 2016

9 months, 1 day

Education

Bachelor of Science in Computer Science

2011 - 2015

4 years

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Philippines

2011 - 2015

4 years

Qualifications

Civil Service - Honor Graduate Eligibility

2015

Civil Service Commission

Civil Service - Honor Graduate Eligibility

2015

Verifications

Registered Users

Total Jobs Posted

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