EXPLORE


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$5 USD / Hour
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Philippines (2:27 PM)
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Joined on May 23, 2011
$5 USD / Hour
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I am a self-driven and detail oriented virtual assistant with a passion for improving my skills and providing quality work. My utmost priority is producing excellent results and I always make sure to build good working relationships with my clients. EXPERIENCES - Email Support - eCommerce Management - Amazon Support (Dropshipping) - Shopify Support - Web Research / Data Entry - Lead Generation - WordPress Content Management - Writing ECOMMERCE SKILLS Amazon & Shopify Dropshipping Support / Email & Chat Support / Order Processing and Fulfillment / Experienced in Zendesk & Help Scout / Experienced in Dropified, Wiio, DSers & AfterShip / Writing Product Descriptions / Managing Returns, Refunds, Replacements, Disputes & Claims / Responding to Feedback and Social Media Comments BASIC ADMINISTRATIVE SKILLS Data Entry / Data Collection / Web Research / PDF to Excel Conversion / PDF to Word Conversion / Writing / Transcription I am a quick learner, can work with minimum supervision and I adhere to deadlines and schedules. I also have a strong grasp of written and spoken English so communication will never be an issue. The diversity of jobs that I did and the skills that I gained over the past years makes me a valuable VA.
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Experience
Virtual Assistant
Mar, 2019 - Present
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6 years, 8 months
Streetment Sdn. Bhd.
Mar, 2019 - Present
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6 years, 8 months
• Mainly in charge of customer support and order fulfillment • Coordinating with suppliers for any product and shipment related issues • Processing of refunds, replacements and return requests • Responding to disputes/claims on Paypal and Stripe
Mar, 2019 - Present
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6 years, 8 months
Virtual Assistant
Jul, 2016 - Oct, 2021
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5 years, 3 months
Point N Ship, LLC
Jul, 2016 - Oct, 2021
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5 years, 3 months
• Managed customer support and provided resolutions and answers to customers' inquiries • Coordinated with suppliers and courier companies for any issues regarding shipment and tracking • Processed refunds, replacements and return requests • Responded to feedback and disputes/claims • Fulfilled customers' orders • Gathered data for potential products
Jul, 2016 - Oct, 2021
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5 years, 3 months
Accounting Assistant
Jun, 2015 - Mar, 2016
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9 months, 1 day
Sonic Sales and Distribution, Inc. (Unilever)
Jun, 2015 - Mar, 2016
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9 months, 1 day
• Monitoring of AR of accounts • Preparation of weekly AR report • Checking of invoices and credit notes • Transmitting invoices to sales agents for collection • Preparation of Billing Statements • Approval of orders • Communicating with clients and sales agents
Jun, 2015 - Mar, 2016
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9 months, 1 day
Education
Bachelor of Science in Computer Science
2011 - 2015
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4 years

Philippines
2011 - 2015
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4 years
Qualifications
Civil Service - Honor Graduate Eligibility
2015
Civil Service Commission
Civil Service - Honor Graduate Eligibility
2015
Verifications