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Katee S.

@Kateesantella

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Customer Service Prodfessional with 6 years of Solid Experience

$7 USD / Hour

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Philippines (2:05 PM)

Joined on May 28, 2012

$7 USD / Hour

Over the last 6 years I've been working to support clients' need from two popular US-based companies and has always delivered excellent results. I worked as a Customer Service Representative for a healthcare account( Blue Cross & Blue Shield of New Jersey for 3 years, I got promoted to a position of Claim Adjuster because of my hard work and consistent excellent performance.I am currently working for a Financial account supporting (Wells Fargo Bank) as a Process Developer, I used to be a Process Associate and got promoted to this position as a reward for great performance and very good working attitude, after only two month I got promoted again to a Team Lead Position supporting 39 phone bankers which developed my flexibility, strategic thinking and the ability to manage people. During these years of employment I have always exceeded our clients expectations in all areas and has always maintained a good track record of quality work and commendable work ethics. I am a person of integrity, is punctual, and a fast-learner. I always receive recognition at work for consistent excellent performance. My competency lies in providing the best support job like customer service, data entry,editing, and writing. I can also perform the duties of an effective Virtual Assistant and can do administrative tasks because I am highly organized and has very keen attention to details I am seeking opportunities to work for clients utilizing all my expertise.

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186292
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Experience

Team Lead

Nov, 2008 - Present

17 years, 8 months

Genpact Customer Service LLC

Nov, 2008 - Present

17 years, 8 months

I started as a phone banker with Genpact supporting one of the largest banks in the United States (Wells Fargo Bank). As a phone banker I answer inquiries about customers' bank accounts, process account maintenance like address change, name change, transfer of funds, reimbursement requests, disputes etc. I got promoted as a Process Developer after more than a year then only after 2 months I got promoted again as a Team Lead supporting 39 phone bankers.

Nov, 2008 - Present

17 years, 8 months

Education

University of Santo Tomas

1998 - 2002

4 years

BS Hotel and Restaurant Management

Flag of

Philippines

1998 - 2002

4 years

Qualifications

Site Top Performer

2011

Wells Fargo Bank

I have been awarded as one of the site's top performers here in Alabang site measuring metrics of a phone bankers like sales, aht, adherence and quality. I have always been a consistent top performer of our team.

2011

Publications

Philippines in the New Millenium

Mediatrix

It's an article discussing changes in our lifestyle as Filipinos during the modern times

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