EDUCATION
MA Drama, University of Toronto - 1997
BA Honours English/Drama, Speech Communication Minor, University of Waterloo – 1996
Social Work Certificate, Renison College, University of Waterloo - 1996
SKILLS AND ABILITIES:
Strong communication skills Facilitation skills
Detail-oriented work ability Able to multi-task and prioritize
Strong coaching skills Well-developed problem-solving skills
PROFESSIONAL EXPERIENCE
Jennings and Associates, Aldergrove, BC Sept.-Oct 2005
Accounting Assistant (temp)
Establish strong bilingual communications protocols with the Montreal Distribution Centre
Cover most aspects of accounting department including: payables, order entry, collections
Sourcing quotes for various projects; create comparisons and make recommendations
Reviewing and summarizing legal documents to assist controller in preparing for new business
Hamilton & Spill, Richmond, BC April-July 2004
Bilingual Claims Coordinator (contract)
Plan, recommend then implement new integrated claims system involving all departments
Found savings in every area of over 1000 hours per year by streamlining processes for claims
Documented all steps of process as well as new procedures
Bilingual (French) accounts receivables including collections and account reconciliations
Clearbrook Grain & Milling, Abbotsford, BC 2003-2004
Accounts Payable Clerk (temp)
Process invoices for payment from four different companies, managed $2.8M in monthly payables
Resolve customer issues and ensure accurate and timely follow-up, submit GST remittances
Procter and Gamble, Toronto, ON 2000-2003
Bilingual Customer Logistics and Financial Coordinator
Provided logistical support for national customer
Managed Accounts Receivables for account, achieved reduction in past due invoices of 80% and reduced average weekly deduction balance by 90%
Coordinated on-time delivery for ten distribution centres
Facilitated Customer Service Fundamentals training for 70 coworkers
Created a team building exercise based on working styles
Participated in the execution of an Organizational Health Assessment
Nominated for a Special Appreciation Award for outstanding achievement
Famous Players, Capitol 6, Vancouver, BC 1998-1999
Manager
Managed 50 players with a team of managers
Created player schedules and monitored employee performance
PROFESSIONAL GROWTH
Participated in Globally Applicable Trainer Training and facilitated corporate training
Implemented training in Diversity and Managing Inclusion
Skilled in Word, Excel, ACCPAC, AS400, databases, Simply Accounting, Power Point, Outlook,, SAP