Kendra M.

Objective Part-time telecommuter position requiring creative thinking and strong communication and organizational skills. WORK HISTORY Nov. 2005-Present Administrative Assistant, Computer World, Tulsa, OK. Answer phones, take orders, bill customers, maintain scheduling, payroll and taxes. Dec. 2000-Oct. 2005 Collector, Metris Companies, Tulsa, OK. Taking inbound and making outbound collection calls in a high volume call center. Work extensively with Magellan and Evolve Autodialer and FDR database to obtain commitments to pay in a constantly changing work environment. Nov. 1999-Dec. 2000 Account Executive & Reporter, The Oklahoma Eagle, Tulsa, OK. Maintained current customer accounts and made calls to attract potential clients. Worked with clients through fax and personal interviews to provide a newspaper ad to get the readers attention. Prepared classified advertising for publication and layout for the classified section. Covered stories from school board and city council meetings to executions in McAlester. Wrote human interest and feature stories. Took photographs to accompany stories and spoke to people daily through in-person or phone interviews to report the news in the North Tulsa community. Related Experience Worked for Tulsa Community College’s school paper, The TCC Connection, for two years. Skills Problem Solving Diffusing angry customers and employees All Windows applications including Excel, Access and Publisher Quark Express for Macintosh Some desktop publishing Typing (approximately 40 wpm) EDUCATION May 1999 Associates of Arts Degree-Journalism, Tulsa Community College May 2005 Associates of Arts Degree-General Business, Tulsa Community College May 2005 Associates of Arts Degree-Liberal Arts, Tulsa Community College May 2005 Bachelors of Science-Major, Marketing---Minor, Management, OSU-Tulsa Tulsa Community College Honor’s Scholar Cumulative GPA 3.211