Kimberly M.

I have over 11 years of experience in providing customer service and technical support through chat, email, phone and also face to face. My experience includes: 1. Inbound Customer service (Live chat, Email, and Phone Support) 2. Data entry (Efficient with MS Excel, Google Docs and a wide range of CRM systems) 4. Technical Support (Live chat, Email, and Phone Support) I also have experience in IT Remote Assistance. My daily tasks includes desktop software troubleshooting, virus removal, PC optimization, active directory administration, Microsoft Exchange administration, Email set up in Microsoft Outlook, and mobile device troubleshooting. I have worked with tools such as Zendesk, Freshdesk, ICOMS, CSC (Customer Service Central), Connectwise, Labtech, Kaseya, and a wide range of softphones. I am very easy to work with, patient, hardworking, honest, organised, and great at multitasking. I look forward to working with you soon.