leshmy

SUMMARY Executive assistant with a proven record of success worked for 3 different organizations for past 10 years. Gained subsequent Management and Operation skill. Background includes scope estimation, planning, organizing, risk analysis, analyzing, coordinating and collaborating Operations and Projects. Expert in using latest technologies and developments to enhance speed and accuracy of Operations tasks. Analytical and organized with ability to identify needs and implement effective solutions to increase revenue stream and efficiency. Efficient leader and also dynamic team member strongly committed to achieve corporate goals. CAREER PROFILE •Worked with Vallent Software Malaysia as an Office Manager @ Senior Administrator from August 2005 till March 2007. •Worked with IBM Malaysia from Feb 2000 till July 2005 as a ; üCountry Biller üAssignor Worked with Permas Jaya Development as an Administrator from December 1997 till December 1999. SKILLS §Proficient in MS Office §Proficient in Lotus Smart Suite §IBM Personal Communication EDUCATION Help College Kuala Lumpur ………………………………………………… March 2000 Degree in Business Studies Sek. Men. S.E.A Park …………………………………………………………... Feb 1995 SPM/ Grade 1 PROFESSIONAL EXPERIENCE Vallent Software Sdn Bhd………………………………………..Aug 2006 – March 2007 Office Manager @ Senior Administrator §Provides administrative assistance and support to the Managing Director, Asia Pacific and KL team. §Travel arrangements including the preparation of itineraries, arranging accommodation and meetings. §Making travel arrangements for visiting clients and overseas staff members where necessary. §Works with London Finance group to ensure KL accounts are correct: Reviews, reconciles, and evaluates monthly ledgers. §Prepares financial reporting system reports for KL accounts; assists with fiscal planning, development, and management of annual budgets. §Issues monthly invoices, including recharges, retainers and success fees. Helps to plan, develop, and coordinate the execution of office policies, procedures, and operations; monitors compliance with policies, procedures, regulations, and appropriate local laws. §Provide HR support. §Liaises with the payroll provider and ensures compliance with tax authorities Overseas Health and Safety in the office. §Liaises with benefit providers. §Manages holiday files. §Participate and support analysts’ projects. §Performs ad hoc job-related duties when assigned. IBM Malaysia ………………………………………………………Jun 2002 – July 2005 Country Biller §Responsible for the end-to-end process for country billing. §Responsible for reviewing, validating, and approving billing transactions. §Providing solutions and planning to assist in developing new operational processes. §Monitor daily and cycle reports- verify accuracy and prepare analysis reports. §Assemble end of month revenue reports for country review §Research and troubleshoot billing and revenue issues/problems. §Verify that all interfaces and new process are working properly. §Audit billing functions regularly for compliance to policies and procedures. §Oversee daily billing activities per policies and procedures §Generate and analyze daily, weekly, monthly, quarterly and yearly reports. §Developed and implemented comprehensive accurate and timely monthly reports. IBM Malaysia ………………………………………………….....Feb 2000 till May 2002 Assignor §Responsible to incoming telephone calls from internal and external customer requests within established service levels. §Entering all requests into on line ticketing systems for tracking purposes, and assign appropriate responsibility for problem resolution. §Troubleshooting, document, escalate, and manage trouble resolution. §Bridging field and headquarters personnel into conferences with customers when necessary to ensure problem resolution. §Entering Customer orders into ticketing system for order fulfillment within established service levels. §Monitoring ticketing systems and alarm systems for any pertinent information and respond according to set escalation guidelines. §When applicable, use available tools, remotely administrate and configure systems for quick order fulfillment or problem resolution. §Providing and manage all customer maintenance communication along with issue management. §Prepare Quotations for per-calls initiated from ACMP. §Activity clocking for selected remote Engineers. §Draw up the ITS Standby list. §Updating ISO Chart and provide reports for Assignment. §Engineers claims evaluation. §Implementing process to enhance efficiency and standard. §Responsible to upkeep and update assignment documentation . §Assistance to Team Leader in project matter. §Liaison with accounting and other department in respect of payment and service matter. Permas Jaya Development ………………………………………… Dec 1997 – Dec 1999 Administrator §Follow up and prepare minutes and agenda for monthly executive council meeting §Coordination office recruitment manpower payroll and enrollment §Preparing letter of appointment, open employees folder and card §Assisting division head in daily typing, binding, filling and compiling §Clerical assistant to account department §Basic booking, entries into computerized accounting system, petty cash and cheque payment §Preparation of letters, PO’s, DO’s and quotation, monitoring of accounts payable and receivable §Sorting all correspondence and assisting phone calls and other assistant when necessary PERSONAL DETAILS Date Of Birth : 31st July 1977 Marital Status : Married Nationality : Malaysian