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EXPLORE
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$5 USD / Hour
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United States (1:14 PM)
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Joined on June 14, 2012
$5 USD / Hour
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An expert in sales and business development, training, customer service, project management using Six Sigma concepts, order entry, data processing, chat support and all BPO processes. Skilled as well in using ERP and sharepoint. Excellent PR, academic and ghostwriting too.
No reviews to see here!
Experience
UK Sales Ops Team Leader
May, 2010 - Present
•
16 years, 2 months
NCR Ltd
May, 2010 - Present
•
16 years, 2 months
I have the ability to handle a team, manage their performance and exceed expectations with the set KPIs/ metrics. I can complete process improvement projects with astounding results by using Six Sigma concepts. I manage a team of 15 people with different skillsets. Some of them are profiled for Inbound/ Outbound Telesales while others are doing back office work. Most of my tenured people are cross trained for a couple of other tasks to buffer when the main person is not around. Aside from providing my
May, 2010 - Present
•
16 years, 2 months
Business Development Officer/ International Call Center Proficiency Trainer (Part-time/ Contractual)
Feb, 2010 - Jul, 2010
•
5 months
Cleaverlearn English Language Institute (CELI)
Feb, 2010 - Jul, 2010
•
5 months
Handles a 100-hour call center training proficiency program covering the following modules: (1) Intensive English Communication (2) American Culture and Geography (3) Customer Service (4) Sales and Telemarketing [accredited by TESDA/ BPAP] ESL Teaching for Koreans/ Japanese (one on one sessions/ frequency is dependent on availability due to schedule for bigger classes) Also aids in formulating marketing strategies for the company's growth and expansion and put them into implementation
Feb, 2010 - Jul, 2010
•
5 months
Sales Training Supervisor
Jun, 2009 - Apr, 2010
•
10 months
Direct Response (Phils.)
Jun, 2009 - Apr, 2010
•
10 months
Reviews the training programs for the operations floor and helps in formulating the different curriculums necessary for the growth of the account/s Helps in the marketing strategies of the company in terms of recruitment and client negotiations Monitors the performance of the training department in terms of performance and effectivity of the trainers and materials Handles both communications and sales training as well
Jun, 2009 - Apr, 2010
•
10 months
Education
University of the Philippines
2003 - 2007
•
4 years
BA Mass Communications
Philippines
2003 - 2007
•
4 years
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