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@lovemarielabc
Member since March, 2013
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lovemarielabc

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I'm a National Certificate Holder of Training Methodology. I work as a call center trainer / English Language Proficiency Trainer. I bring you 8 years of skills and expertise gained from the BPO Industry. I started as a Customer Service Reprensentative then transferred as a Technical Support agent and eventually got promoted as a Communications Coach. I pride myself with excellent Customer Service skills.
$10 USD/sa
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Deneyim

English Language Proficiency Trainer

Jan 2012

1. Conduct training for 25-30 students per class for 100-120hours. 2. Teach Grammar Reinforcement & Accent Neutralization. 3. Create modules for everyday discussions. 4. Evaluate and grade the students. 5. IELTS Review

Call Center Trainer

Jan 2012

1. Conduct training for 25-30 students per class for 100-120hours. 2. Teach Call Center 101, American Culture, Grammar Reinforcement, Accent Neutralization. 3. Create modules for everyday discussions. 4. Evaluate and grade the students. 5. Train agents with or without Call center experience

Call Center Trainer / Voice & Accent Trainer

Jun 2011 - May 2012 (11 months)

1. Conduct training for 25-30 students per class for 100-120hours. 2. Teach Call Center 101, American Culture, Grammar Reinforcement, Accent Neutralization. 3. Create modules for everyday discussions. 4. Evaluate and grade the students. 5. Train agents with or without Call center experience

English Language Proficiency trainer

Jan 2011 - May 2011 (4 months)

Conduct training for 25-30 students per class for 100-120hours. 2. Grammar Reinforcement, Accent Neutralization. 3. Create modules for everyday discussions. 4. Evaluate and grade the students.

Communications Coach

Jan 2007 - Jun 2011 (4 years)

1. Facilitate Focus Group discussions, Cascades, Module Roll outs, and uptrainings. 2. Conduct calibration sessions for Team managers, Supervisors and Operation Managers. 3. Evaluate calls of agents and conduct one-on-one coaching or group coaching. 4. Create reports for document analysis.

Eğitim

B.S in Accountancy

1998 - 2002 (4 years)

Primary & Secondary

1987 - 1998 (11 years)

B.S. in Accountancy

1998 - 2002 (4 years)

Primary & Secondary

1987 - 1998 (11 years)

Sertifikalar

Training Methodology NCII (2011)

TESDA

- Plan Training Session - Deliver Competency Based Training Session - Curriculum Development - Conduct Competency Assessment - Maintain Training Facilities - E-media

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