Tiziana M.

IT Service Management & Atlassian Consultant (Jira/Confluence/Assets) I help teams streamline their IT processes and get the most out of Atlassian tools. I specialize in Jira, Jira Service Management, Confluence, and Atlassian Assets (Insight), with a strong focus on ITSM process optimization and service operations. My work focuses on configuring, improving, and migrating existing systems — not custom software development — ensuring stable, efficient, and scalable solutions for growing teams. What I can help you with: • Jira & Service Desk setup and configuration • Atlassian Assets (Insight) configuration and CMDB design • Workflow design and automation • ITSM / ITIL process improvement • Jira Data Center → Jira Cloud migrations • System optimization and best practices • Ongoing support and troubleshooting I work independently, communicate clearly, and deliver reliable, practical solutions that teams can actually use. Available for both short tasks and long-term collaborations.