Ferdinand S.

I have 5 years of experience as a Technical Support Specialist providing assistance to U.S. and Canadian customers. I was trained at a large Call Center in the Philippines. I also worked as a Service desk analyst for 4 years and 2 years as an Incident Management Analyst. I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Technical Support Specialist I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and familiarize myself with the product in order to provide the best possible support to customers.