EXPLORE


3.6
3.6
100%
$8 USD / Hour
・

Philippines (1:14 PM)
・
Joined on June 15, 2012
$8 USD / Hour
・
I am a detail-oriented and versatile Virtual Assistant with a strong background in customer support. With a commitment to efficiency and excellent communication. I'm here to help streamline your tasks and provide top-notch customer assistance. Let me be the reliable support you need to enhance your business operations. HIRE ME! Below are the services I may offer: ✅ Customer Service Representative ♡ Live Chat Support ♡ Email Support ✅ Virtual Assistant ♡ E-Commerce ♡ Social Media Management ✅ Data Entry ✅ Researching ✅ Graphic Designing ♡ Canva ✅ Video Editing ♡ Canva ♡ Filmora ✅ Lead Generation Feel free to contact me for any queries. "A dream does not become reality through magic; it takes sweat, determination, and hard work." --- Collin Powell
Verifications
On time
100%
On budget
100%
Accept rate
100%
Repeat hire rate
17%

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She is great and extremely professional and hard working!
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She did a great job. Was a lot of work and she paid great attention to detail. Pleased with everything and looking forward to working in future.
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Well Done! Task has been completed exactly as expected.
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All I can say is WOW. Loved work with her. Hard working and honest. Will hire again
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Experience
Customer Service Representative/ Social Media Management/ Order Processing
Feb, 2020 - Jul, 2021
•
1 year, 5 months
DollarLashClub
Feb, 2020 - Jul, 2021
•
1 year, 5 months
♢ Provided friendly customer support thru email and social media. ♢ Quickly assessed customer needs and proactively provided business solutions. ♢ Maintained transparent lines of communication for customers about status of orders, order errors, and post order issues. ♢ Resolving issues and troubleshooting technical problems of customer's account and system. ♢ Handling of Social Media Group for engagement and content. ♢ Assisting in checking and updating customer's subscription account.
Feb, 2020 - Jul, 2021
•
1 year, 5 months
Live Chat Support
Oct, 2007 - Jun, 2009
•
1 year, 7 months
Chat Connect
Oct, 2007 - Jun, 2009
•
1 year, 7 months
♢ Respond to customer queries in a timely and accurate manner via email or chat platform. ♢ Identify customer needs and assist customers in using the website. ♢ Monitor customer complaints and reach out to provide assistance. ♢ Offer customers via upselling. ♢ Assist in training junior Customer Support Representatives
Oct, 2007 - Jun, 2009
•
1 year, 7 months
Education
STI College
2005 - 2005
Diploma in Computer Programming in E-commerce

Philippines
2005 - 2005
Qualifications
Top Seller Award
2009
Chat Connect
An Award given to Top Agents for meeting the monthly sales quota.
2009
Publications
Perfect Attendance Employee
Chatconnect company 2009
Awarded for the month of February to April, for consecutively performing a perfect attendance. And did not incur any late for the following months.
Certifications
US English
Freelancer Orientation