mines1375

4 reviews

@mines1375

Cabanatuan City, Philippines

3 Temmuz 2019 den beri üye

0 Tavsiyeler

mines1375

Çevrimiçi Çevrimdışı

Customer Service Specialist /Researcher/Data Entry

I have over 10 years of experience working in the call center industry. Handled customer service positions mostly for telecommunications companies in the US and Australia. I worked for a third party collection company as a Team Lead which provided me the skip tracing skills. Every task given to me is done with care and with great attention to detail.

$5 USD/hr

4 değerlendirme

2.2

100%Tamamlanmış İşler
100%Bütçe Dahilinde
100%Zamanında
17%Tekrar İşe Alım Oranı

Portfolios

Son Değerlendirmeler

Try simply tool integration & give us feedback - 14/11/2019 09:07 EST €18.00 EUR
“The cooperation went well! Thanks for your help.”
Viktor V. geçen hafta
Project for Ma. Carmina C. $100.00 USD
“Great Freelancer. Good Communication!”
Gopal L. 2 hafta önce
I need short term freelancers needed, new or experienced for a brief and urgent project. -- 67592 $4.00 USD
“Good job done, thank you!”
Moffat U. 1 ay önce
Tele Sales ₹643.00 INR
“Ma did an excellent job - highly recommended!”
Gopal L. 1 ay önce

Tecrübe

Webchat Specialist

TATA CONSULTANCY SERVICES Jan 2015 - Dec 2015 (11 months)

Set up new accounts for a major energy company in Australia. Handled customer service inquiries and billing concerns.

Team Performance Manager

CREDIT CORP GROUP May 2011 - Oct 2013 (2 years)

Oversees activities related to collection management and ensures adherence to proper collection procedure. Advises collectors on how to communicate with clients to evaluate their current financial situation and to get the best possible outcome. Submits team reports such as Quarterly Performance Evaluations. Trains and develops collectors through one on one coaching, phone monitoring and audit. Conducts skip tracing workshops.

Customer Service Specialist

VXI GLOBAL PHILS. Mar 2007 - Jul 2010 (3 years)

Handle billing inquiries and disputes. Process bill adjustments when needed. Provide basic troubleshooting. Handle customer complaints. Perform upselling on every call.

Customer Service Associate

IBM Daksh May 2005 - Nov 2005 (6 months)

Handle customer complaints. Answer billing disputes and inquiries. Perform bill adjustments when needed. Adhere to first call resolution policy.

Eğitim

AB English

Wesleyan University - Philippines, Philippines 1992 - 1996 (4 years)

Doğrulamalar

Facebook Bağlantılı
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Ödeme Onaylı
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Telefon Onaylandı
Kimliği Doğrulanmış
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E-posta Onaylı

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mines1375