• People Management: Manage the career growth of 5+ FTEs • Supervise team, coach, counsel and mentor • Operational Excellence: Plan, deliver and track m-o-m improvement in quality, innovation, customer satisfaction • Monitoring, coaching and timely feedback • Customer Service training to new staff to ensure meeting industry standards • Create and implement Marketing strategies to win new clients • Manage day to day office administration • Organising employee engagement activities • Handle customer queries and follow up till task completion