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Customer Support Data Entry Excel Linux Virtual Assistant
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Md. Mridul H.

@mridulhossain

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IT Professional

$5 USD / Hour

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Bangladesh (11:13 AM)

Joined on June 13, 2012

$5 USD / Hour

I am an enthusiastic and high-achieving IT Professional with a Diploma in Computer Engineering; I have completed my Bachelor of Computer Science and Engineering. I have recently passed the Red Hat Certified System Administrator (RHCSA) and Red hat Certified Engineering (RHCE) vendor exam . I have exceptional technical and analytical skills, with over 8 years experience in information system administrator, system support, management, security and network and server support. In my previous role I have performed installation and configuration of software and hardware, router and switch administration, and worked extensively with windows and Active Directory. I have helped clients both on site and remotely, and have always demonstrated a keen ability to problem-solve and troubleshoot. Accurate, fast keying skills and sound knowledge of computer applications. Proven ability to collect and manage information efficiently and accurately. Excellent written and verbal communication skills and a strong desire to work hard and perform well. Skilled in planning and organizing with the ability to complete tasks on deadline. An independent worker who successfully meets the challenges of a fast-paced environment providing data entry and administrative support to a large department. Sound knowledge of database management tools and data entry technologies. Over three years experience successfully performing a number of data entry and clerical tasks. A proven track record of efficiency and accuracy in managing multiple functions, solving problems, maintaining confidentiality and producing quality work.

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Experience

IT Officer

Jun, 2016 - Present

10 years

BRAC University

Jun, 2016 - Present

10 years

• Install and configure software and hardware. • Offer daily operations and systems support to personnel. • Verify functionality of hardware and software components. • Troubleshoot hardware and software issues in person, remotely and via phone, troubleshoot network and connectivity issue, including able to terminate UTP cable for networking purpose . • Ensure security through access controls, backups and firewalls. • Maintain CCTV System.

Jun, 2016 - Present

10 years

Jr. System Engineer

Oct, 2015 - May, 2016

7 months

BRAC IT Services Limited

Oct, 2015 - May, 2016

7 months

• Assists clients with computers, basic software, login accounts, network shares and lab equipment. • Installation and configuration of different hardware and software. • Installing and configuring LAN, router, computer hardware, printer on demand. • Set-up and maintenance of wireless devices, printer, scanner, projector etc. • Diagnosing and solving Hardware and Software faults. • Software setup, maintenance and troubleshooting in all OS environment (Windows & Linux)

Oct, 2015 - May, 2016

7 months

Asst. System Engineer

Nov, 2012 - Sep, 2015

2 years, 10 months

Satellite Connection

Nov, 2012 - Sep, 2015

2 years, 10 months

• Receiving client complaints over phone. • Talking to clients and computer users to determine the nature of problems • Troubleshooting client link and network problems. • Coordinating with field team and other technical teams to give solution to clients. • Client link monitoring. • Identify and escalate priority issues per Client specifications. • Follow up and make scheduled call backs to customers where necessary.

Nov, 2012 - Sep, 2015

2 years, 10 months

Education

University of Information Technology and Sciences

2014 - 2018

4 years

Computer Science & Engineering (BSc)

Flag of

Bangladesh

2014 - 2018

4 years

Qualifications

Red Hat Certified System Administrator (RHCSA)

2020

Red Hat

Certification ID: 200-139-525 Credential URL https://www.redhat.com/rhtapps/certification/verify/?certId=200-139-525 Red Hat Certified System Administrator Date: Sep 28, 2020 Current Until: Sep 28, 2023 Technologies Used: Red Hat Enterprise Linux 7

2020

Verifications

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