Passionate about creating exceptional customer experiences, I've honed my expertise over years as a dedicated Customer Service Professional and Virtual Assistant. My journey is marked by a deep understanding of CRM tools like Zendesk and Magento, ensuring seamless service delivery. As a Technical Trainer and Instructional Designer, I've empowered teams with the knowledge to excel, turning customer interactions into lasting relationships. My unique blend of technical savvy and personable approach sets me apart. Let's connect and explore how I can bring value to your team!
I had the pleasure of working with Mary on a recent project and am thoroughly impressed with their professionalism and quality of work. Their attention to detail, timely communication, and proactive approach to problem-solving made the entire process seamless. I would highly recommend Mary to anyone seeking top-tier work, and I look forward to collaborating with them on future projects. Truly a standout freelancer!
I served as the front line of customer engagement, expertly managing inquiries and issues through chat and email support with the aid of advanced CRM tools like Zendesk and Magento.
- Skillfully handled an average of 50+ customer queries daily, maintaining a resolution rate of 95% within the first contact and consistently achieving customer satisfaction scores above 90%.
Eyl 2023 - Eki 2023 (1 ay, 2 gün)
- Real Estate Cold Caller
Şub 2023 - Eki 2023 (8 ay, 4 gün)
- Produced a series of user-friendly reference guides that streamlined the onboarding process, reducing the time-to-competency for new hires by improving retention rates.
- Worked closely with subject matter experts to ensure accuracy and relevance of content, resulting in materials that were praised for their clarity and usefulness in real-world scenarios.
Philippines 2018 - 2019
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