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Customer SupportMar 2018
We have a customer database that can check the status of their verification, and update their account, check their transactions such as Trading history, balances, information and more. Intercom - my main responsibility is to answer all customers inquiry via Intercom. I provided the best customer service, technical service, updating information, educate the customer on how trading works and others.
Personal Assistant of Chief Commercial OfficerNov 2017 - Feb 2018 (3 months)
I monitor the in/out of all employees, assisting all visitors, also I created the company website and their online selling. I also do the purchase orders and invoices. I also support all employee aside from CCO. Also, I made thier website, surveys and I handled the shipments, logistics.
Commercial OfficerSep 2015 - Sep 2017 (2 years)
Communicate with the company’s clients professionally either personally, e-mail, phone, and/or fax. Carry out market research, competitor, and/or customer surveys. Prepare costing, cash flow and offers to the clients every time a specific project and/or tender is presented. Prepare offer result summary on every tender and/or offer submitted to the clients. Prepare client’s invoices, packing list, and delivery notes. Logistics, warehousing, shipments, deliveries.
Sales CoordinatorApr 2014 - Sep 2015 (1 year)
SAP USER (for PO-warehouse) Daily / Monthly sales report Minutes of Meeting Monitoring People such as attendance, evaluation of performances. Promotional Items Shipments, delivery, logistics
Service Management Assistant.Oct 2013 - Jan 2014 (3 months)
* Assist all new subscribers of DSL PLDT account. * Coordinates with Engineers and installer for the said account * Use the system to monitor all accounts * VIP account handled * Admin task
Support SpecialistJul 2012 - Sep 2013 (1 year)
* Welcoming all new subscriber of Smart Network * Basic Trouble Shooting * Information provided to the customer like Features, the plan features, specifications, and basic troubleshooting. * Admin tasks
EncoderMay 2011 - May 2012 (1 year)
Manage all sales report thru SAP system. Daily sales report update Monitor merchandisers each stores/branches
TelemarketerApr 2010 - Apr 2011 (1 year)
* Administrative task * Customer Service * Sales
Business Administration major in Management2006 - 2010 (4 years)
Certificate of recognition (Audit and Quality Management/Assurance) (2012)Smart Communications – Telecommunications.
Top CSR for the Month of September 2012 Top CSR for the Month of October 2012
Certificate of recognition (Audit and Quality Management/Assurance) (2013) (2013)Smart Communications – Telecommunications.
Top CSR for the Month Of March 2013 Top CSR for the Month of June 2013 Top CSR for the Month of August 2013
Certificate of recognition (Productivity) (2012)Smart Communications – Telecommunications.
Best in Productivity
Certification for best attendance (2014)Cebu Oversea Hardware Inc
Letter of Best in performance (2015)Intergra Medical Kuwai
Best in performance, perfect attendance and adapt all situation with a good manner.
Letter of Apraisal (2017)Al Sabah General Electric
Increase of Salary for only 1 Month due to the best performance.
Top productivity Customer service (2019)Synchforsuccess Philippines Inc
Best in productivity, client handled and resolved client's issues.