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@nwrahmed
India bayrağı Bengaluru, India
13 Eylül 2019 den beri üye
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nwrahmed

Çevrimiçi Çevrimdışı
 Overall 10 years of experience in Operations which includes IT Service Management, Project Management, Quality & Vendor Management  Managing the Critical and High Severity Incidents until resolution.  Managing a critical team of Shift Leads responsible for Shift Governance, SLA adherence.  Managing entire Service Management for various service lines for our Client.  Additionally responsible for managing the Data Analyst team responsible for MIS reporting for our Client.  Responsible for preparing Monthly Service review reports and Monthly billing reports.  Excellent knowledge of Incident, Change, Problem and Event management  Managed critical operational processes with SLA & OLA responsibilities  Good understanding of Messaging Services (Exchange On Prem and GOOD Mobile Platform) and VDI  Worked with multiple vendors – Microsoft, GOOD, Blackberry etc.  Worked on Ticketing Tool Service Now and Monitoring Tool SCOM  ITILv3 Intermediate, Continual Service Improvement, Service Operation  Have knowledge on EMC Backup and Storage products  Worked with APAC, EMEA & North American Clients  Advanced knowledge of MS word, Excel & Power Point.
$12 USD/hr
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