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@nyakwarokellobim
Flag of Kenya Nairobi, Kenya
Member since July, 2009
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Çevrimiçi Çevrimdışı
ICDL,SPSS,VB,JAVA,A+N+,MCAD/MCSD,Cisco,Linux,Web design,Data Entry,Copy writing,tutoring,business plans,Market Research and Plans.
$25 USD/sa
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Deneyim

Sales Executive

Feb 2011 - Oct 2012 (1 year)

I worked as a customer service representative,making outbound calls,handling inbound calls from customer calls and placing orders as well as assisting in solving customer complaints and suggestions.

Eğitim

Information Technology Enabled Services/Business Process outsourcing(ITES/BPO)

2012 - 2013 (1 year)

Sertifikalar

Iformation technology Enabled Services/Business Process Outsourcing (2013)

University of Nairobi

The award is enabling in the industry of Information Technology and business process outsourcing fields thereby giving me an opportunity to offer services that are both Voice based-Telephone handling and Customer service Representation, and Non-Voice based e.g data entry.

ITES/BPO (2013)

University of nairobi

The certification is geared towards the industry of Information Technology and business process outsourcing fields thereby giving me an opportunity to offer services that are both Voice based-Telephone handling(both Inbound and Outbound),Virtual Office,Customer service Representation, and Non-Voice based e.g data entry.

Yayınlar

Introduction to ITES/BPO.

The publication introduces learners on the basics of the knowledge they need to handle clients while in the BPO market i.e the soft skills needed in handling successful B2B,B2C areas of the industry.

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