EXPLORE


2.6
2.6
100%
$9 USD / Hour
・

Romania (8:23 AM)
・
Joined on July 3, 2012
$9 USD / Hour
・
I am fast, accurate and serious when it comes to do my job. I have a vast experience working in Excel, Word and Power Point. Take in consideration that i have a 7 years background of Customer Care Service, that implicated product presentations,sale reports and techniques, budget administration and employment evaluation. I can create reports, research data, write cover letter, resume, presentations etc ... Basically i can work very good in Excel, Word and Power Point. I ensure transparency and integrity in customer-client relationship. Professionalism is what I strive for in everything I do. When you choose Me, I Am not satisfied until you are satisfied. I believe in making My clients a part of the process. You can expect a quick response to any question or concern.
Verifications
On time
100%
On budget
100%
Accept rate
100%
Power point presentations
Power point presentations
Transcription 2
Communication Course

PDF to Excel

PDF to Excel
Excel report
Excel report
Power point presentations
Power point presentations
Transcription 2
Communication Course

PDF to Excel

PDF to Excel
Excel report
Excel report
excellent freelancer, very professional and quality. [17 September, 2012] excellent freelancer, very professional and quality.
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Thank you. It was great working with you.
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EXCELLENT! Oana is a consumate professional - worked exceptionally hard and delivered above expectations. she will not let you down and is an outstanding freelancer. trust her with your next project - you will not be disappointed. she will always be our first port of call :-)
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Experience
Sales Manager
Jun, 2009 - Present
•
17 years, 1 month
Outlet Funky
Jun, 2009 - Present
•
17 years, 1 month
Jun, 2009 - Present
•
17 years, 1 month
Faberlic Bucharest
Jun, 2005 - Aug, 2010
•
5 years, 2 months
Sales Manager
Jan, 2007 - Aug, 2010
•
3 years, 7 months
* Coordinating the Sales Team. (Assign new sales leaders, training new sales personal, create tactics and procedures for developing the sales network in Romania) * Presenting and introducing in the market all new products (promotions for new products, trainings for the new products, sale techniques for new products) * Sales Reports (I was directly responsible with every month reports about sales level, activity, promotions, company development).
Customer Care Manager
Sep, 2006 - Jan, 2007
•
4 months
* Coordinating the Customer Care Team * Employee evaluation. * Training in problem solving and negotiation tactics. * Budget administration
Customer Care Supervisor
Jun, 2005 - Aug, 2006
•
1 year, 2 months
*Supervising Customer Care Team - schedule team program, organizing the department work and duties *Supervising and introducing the payments into the system *Solving customer problems and requests regarding our products.
Jun, 2005 - Aug, 2010
•
5 years, 2 months
Customer Care Specialist
May, 2004 - May, 2005
•
1 year
Zapp
May, 2004 - May, 2005
•
1 year
Talking on the phone with costumers for information support. * At the beginning of the year 2005, this new department was created, for important costumers, with a big volume of activity. I had a group of 50 costumers to manage. (Problem solving, account management).
May, 2004 - May, 2005
•
1 year
Education
Scoala Nationala de Studii Politice si Administrative din Bucuresti
2003 - 2006
•
3 years
Communication

Romania
2003 - 2006
•
3 years
Scoala Nationala de Studii Politice si Administrative din Bucuresti
2003 - 2006
•
3 years
Public Relations

Romania
2003 - 2006
•
3 years
Academia de Studii Economice din Bucuresti
2001 - 2005
•
4 years
Business Administration and Management

Romania
2001 - 2005
•
4 years
Qualifications
European Computer Driving License(ECDL)
2004
Academina de Studii Economice Bucuresti
Strong computer skills Microsoft Office 2003-2012 expert (Word,Excel,Power Point,Outlook,Access)
2004
Achieving Extraordinary Customer Relations (AECR)
2005
Telemobil
- Excellent communication skills - Strong negotiation skills - Developed sales techniques - Customer Orientated Policy
2005
Certifications
E
Employer Orientation Exam
Freelancer Orientation
F
Foundation vWorker Member