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EXPLORE
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$10 USD / Hour
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United States (12:10 AM)
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Joined on June 6, 2012
$10 USD / Hour
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I have an extremely high personal ethics policy so you can be assured that I will always provide the highest quality work while setting reasonable expectations regarding time frames. I'm very upfront and honest in everything I do. If I don't think I can make your deadline, I will not bid on your job. In 2012, I participated in Gallup's StregthFinder poll, and my top 5 strengths were: Achiever, Deliberate, Command, Analyst, and Learner. I am currently working on Project Management Certification and decided that freelance work would give me additional experience and hours needed to sit for the exam in addition to supplementing my current income.
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Experience
Hewlett Packard
Apr, 2010 - Present
•
16 years, 3 months
Business Process Coordinator (by promotion)
Apr, 2011 - Present
•
15 years, 3 months
? To contribute to the overall success of 4 different specialty call center teams consisting of approximately 80 agents, 10 leads, 5 supervisors, and 2 managers by providing in depth process analysis, training and tool development and process documentation and maintenance ? SharePoint Maintenance ? Reporting Analysis and Presentation
Escalations Approver
Apr, 2010 - Apr, 2011
•
1 year
? Analyze orders to be sent out to the customer to ensure all documentation was provided ? Reporting Analysis ? Created tools that consisted of templates, images, and step by step guides contributing to a 60% decrease in the number of rejected orders
Apr, 2010 - Present
•
16 years, 3 months
Fidelity Information Systems
Oct, 2007 - Apr, 2010
•
2 years, 6 months
Chargeback Customer Service Representative (by Promotion)
Jul, 2008 - Apr, 2010
•
1 year, 9 months
? Answering inbound calls in regards to disputing unauthorized or fraudulent charges on credit and debit cards for over 1000 financial institutions. ? Assisted leadership with special projects
Customer Service Representative (Check Division)
Oct, 2007 - Jul, 2008
•
9 months
? Answering inbound calls in regards to reason for declines for check cashing and writing ? Exceeded assigned KPIs ? Assisted leadership with special projects
Oct, 2007 - Apr, 2010
•
2 years, 6 months
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