pentspells03 adlı kullanıcının profil görüntüsü
@pentspells03
India bayrağı Nawanshahr, India
5 Ocak 2018 den beri üye
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pentspells03

Çevrimiçi Çevrimdışı
Proud to be from the Philippines, currently living in India. Worked in the customer service industry for ten years. A freelance English tutor at the present time. Loves learning new skills, from new applications to sewing and hair cutting to content writing and video editing. Always ready to give something a try and do my best at it. Welcomes challenges. Dependable and motivated. Would love to hear from you! Darlene :)
$3 USD/hr
0 değerlendirme
0.0
  • N/ATamamlanmış İşler
  • N/ABütçe Dahilinde
  • N/AZamanında
  • N/ATekrar İşe Alım Oranı

Portföy

Son Değerlendirmeler

Değerlendirme yok.

Tecrübe

Live Chat Support

Jan 2018 - Jun 2018 (5 months)

Handle multiple chats simultaneously, for various websites to get customer information to be submitted as leads.

English Tutor

Jun 2016

Teaching English to Chinese, Korean, Japanese students conversational English and grammar.

Technical Support

Jan 2015 - Dec 2015 (11 months)

*Supported Time Warner Cable customers with their networking and internet issues. *Offered customers upgrade to higher internet plans. *Constant CSAT champion. *Had been frequently included in the top 10 in stack ranking.

Technical Support

Sep 2012 - Jan 2014 (1 year)

*Supported HP printer customers in setting up new printers and troubleshooting old printers. *Supported Time Warner Cable customers with their networking and internet issues. *Recognized for giving customers' satisfaction and first call resolution.

Customer service representative / Technical support

Feb 2010 - Oct 2011 (1 year)

*Helped Dish Satellite TV customers by troubleshooting TV, satellite dish and receiver. *Performed account maintenance requests. *Consistently hitting the metrics and getting performance bonuses. *Offered customers options to upgrade channels.

Customer service representative, Billing Research Analyst

Jan 2006 - Jan 2010 (4 years)

*Handled Verizon Business corporate customers. *Had experience in helping business customers via phone and e-mail regarding their phone and data concerns. *Performed account maintenance requests. I was one of the pioneers in reviewing outage tickets for Service Level Agreements (SLA) and became a credit auditor for credits higher than $1000. *Trained newbies in reviewing SLA tickets and contracts for basis in issue credits.

Eğitim

BS Entrepreneurial Management

2000 - 2002 (2 years)

Southeast Asian Colleges, Inc. BS Nursing

2002 - 2005 (3 years)

Doğrulamalar

  • Facebook Bağlantılı
  • Tercih Edilen Freelancer
  • Ödeme Onaylı
  • Telefon Onaylandı
  • Kimliği Doğrulanmış
  • E-posta Onaylı

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