
pentspells03

pentspells03
- N/ATamamlanmış İşler
- N/ABütçe Dahilinde
- N/AZamanında
- N/ATekrar İşe Alım Oranı
Portföy
Son Değerlendirmeler
Tecrübe
English Tutor
Jun 2016Teaching English to Chinese, Korean, Japanese students conversational English and grammar.
Technical Support
Jan 2015 - Dec 2015 (11 months)*Supported Time Warner Cable customers with their networking and internet issues. *Offered customers upgrade to higher internet plans. *Constant CSAT champion. *Had been frequently included in the top 10 in stack ranking.
Technical Support
Sep 2012 - Jan 2014 (1 year)*Supported HP printer customers in setting up new printers and troubleshooting old printers. *Supported Time Warner Cable customers with their networking and internet issues. *Recognized for giving customers' satisfaction and first call resolution.
Customer service representative / Technical support
Feb 2010 - Oct 2011 (1 year)*Helped Dish Satellite TV customers by troubleshooting TV, satellite dish and receiver. *Performed account maintenance requests. *Consistently hitting the metrics and getting performance bonuses. *Offered customers options to upgrade channels.
Customer service representative, Billing Research Analyst
Jan 2006 - Jan 2010 (4 years)*Handled Verizon Business corporate customers. *Had experience in helping business customers via phone and e-mail regarding their phone and data concerns. *Performed account maintenance requests. I was one of the pioneers in reviewing outage tickets for Service Level Agreements (SLA) and became a credit auditor for credits higher than $1000. *Trained newbies in reviewing SLA tickets and contracts for basis in issue credits.
Eğitim
BS Entrepreneurial Management
2000 - 2002 (2 years)Southeast Asian Colleges, Inc. BS Nursing
2002 - 2005 (3 years)Doğrulamalar
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Facebook Bağlantılı
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Tercih Edilen Freelancer
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Ödeme Onaylı
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Telefon Onaylandı
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Kimliği Doğrulanmış
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- E-posta Onaylı