pentspells03 adlı kullanıcının profil görüntüsü
5 Ocak 2018 den beri üye
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Çevrimiçi Çevrimdışı
Hi! I would like to help you with this project. I am currently a freelance online English tutor and have a background in being a technical support for companies like Time Warner Cable, HP, and Dish. Please let me know when you are available for an interview.
$3 USD/sa
0 değerlendirme
  • N/ATamamlanmış İşler
  • N/ABütçe Dahilinde
  • N/AZamanında
  • N/ATekrar İşe Alım Oranı


Son Değerlendirmeler

Değerlendirme yok.


English Tutor

Jun 2016

Teaching English to Chinese, Korean, Japanese students conversational English and grammar.

Technical Support

Jan 2015 - Dec 2015 (11 months)

*Supported Time Warner Cable customers with their networking and internet issues. *Offered customers upgrade to higher internet plans. *Constant CSAT champion. *Had been frequently included in the top 10 in stack ranking.

Technical Support

Sep 2012 - Jan 2014 (1 year)

*Supported HP printer customers in setting up new printers and troubleshooting old printers. *Supported Time Warner Cable customers with their networking and internet issues. *Recognized for giving customers' satisfaction and first call resolution.

Customer service representative / Technical support

Feb 2010 - Oct 2011 (1 year)

*Helped Dish Satellite TV customers by troubleshooting TV, satellite dish and receiver. *Performed account maintenance requests. *Consistently hitting the metrics and getting performance bonuses. *Offered customers options to upgrade channels.

Customer service representative, Billing Research Analyst

Jan 2006 - Jan 2010 (4 years)

*Handled Verizon Business corporate customers. *Had experience in helping business customers via phone and e-mail regarding their phone and data concerns. *Performed account maintenance requests. I was one of the pioneers in reviewing outage tickets for Service Level Agreements (SLA) and became a credit auditor for credits higher than $1000. *Trained newbies in reviewing SLA tickets and contracts for basis in issue credits.


BS Entrepreneurial Management

2000 - 2002 (2 years)

Southeast Asian Colleges, Inc. BS Nursing

2002 - 2005 (3 years)


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