Freelancerı Projeye Davet Edin
Görünüşe göre şu anda aktif bir projeniz yok. Neden şimdi bir proje ilan etmiyorsunuz? Ücretsizdir!Bir Proje İlan Edin
- N/ATamamlanmış İşler
- N/ABütçe Dahilinde
- N/ATekrar İşe Alım Oranı
English TutorJun 2016
Teaching English to Chinese, Korean, Japanese students conversational English and grammar.
Technical SupportJan 2015 - Dec 2015 (11 months)
*Supported Time Warner Cable customers with their networking and internet issues. *Offered customers upgrade to higher internet plans. *Constant CSAT champion. *Had been frequently included in the top 10 in stack ranking.
Technical SupportSep 2012 - Jan 2014 (1 year)
*Supported HP printer customers in setting up new printers and troubleshooting old printers. *Supported Time Warner Cable customers with their networking and internet issues. *Recognized for giving customers' satisfaction and first call resolution.
Customer service representative / Technical supportFeb 2010 - Oct 2011 (1 year)
*Helped Dish Satellite TV customers by troubleshooting TV, satellite dish and receiver. *Performed account maintenance requests. *Consistently hitting the metrics and getting performance bonuses. *Offered customers options to upgrade channels.
Customer service representative, Billing Research AnalystJan 2006 - Jan 2010 (4 years)
*Handled Verizon Business corporate customers. *Had experience in helping business customers via phone and e-mail regarding their phone and data concerns. *Performed account maintenance requests. I was one of the pioneers in reviewing outage tickets for Service Level Agreements (SLA) and became a credit auditor for credits higher than $1000. *Trained newbies in reviewing SLA tickets and contracts for basis in issue credits.