pentspells03

Live Chat Support

Handle multiple chats simultaneously, for various websites to get customer information to be submitted as leads.

English Tutor

Teaching English to Chinese, Korean, Japanese students conversational English and grammar.

Technical Support

*Supported Time Warner Cable customers with their networking and internet issues. *Offered customers upgrade to higher internet plans. *Constant CSAT champion. *Had been frequently included in the top 10 in stack ranking.

Technical Support

*Supported HP printer customers in setting up new printers and troubleshooting old printers. *Supported Time Warner Cable customers with their networking and internet issues. *Recognized for giving customers' satisfaction and first call resolution.

Customer service representative / Technical support

*Helped Dish Satellite TV customers by troubleshooting TV, satellite dish and receiver. *Performed account maintenance requests. *Consistently hitting the metrics and getting performance bonuses. *Offered customers options to upgrade channels.

Customer service representative, Billing Research Analyst

*Handled Verizon Business corporate customers. *Had experience in helping business customers via phone and e-mail regarding their phone and data concerns. *Performed account maintenance requests. I was one of the pioneers in reviewing outage tickets for Service Level Agreements (SLA) and became a credit auditor for credits higher than $1000. *Trained newbies in reviewing SLA tickets and contracts for basis in issue credits.

BS Entrepreneurial Management

Southeast Asian Colleges, Inc. BS Nursing