pentspells03 adlı kullanıcının profil görüntüsü
@pentspells03
India bayrağı India
5 Ocak 2018 den beri üye
0 Tavsiyeler

pentspells03

Çevrimiçi Çevrimdışı
Customer Support + English Tutor + Admin assistant
Hi! I would like to help you with this project. I am currently a freelance online English tutor and have a background in being a technical support for companies like Time Warner Cable, HP, and Dish. Please let me know when you are available for an interview.
$3 USD/sa
0 değerlendirme
0.0
  • N/ATamamlanmış İşler
  • N/ABütçe Dahilinde
  • N/AZamanında
  • N/ATekrar İşe Alım Oranı

Portföy

Son Değerlendirmeler

Değerlendirme yok.

Tecrübe

English Tutor

Weblio Eikaiwa Jun 2016

Teaching English to Chinese, Korean, Japanese students conversational English and grammar.

Technical Support

Teletech Jan 2015 - Dec 2015 (11 months)

*Supported Time Warner Cable customers with their networking and internet issues. *Offered customers upgrade to higher internet plans. *Constant CSAT champion. *Had been frequently included in the top 10 in stack ranking.

Technical Support

Convergys Sep 2012 - Jan 2014 (1 year)

*Supported HP printer customers in setting up new printers and troubleshooting old printers. *Supported Time Warner Cable customers with their networking and internet issues. *Recognized for giving customers' satisfaction and first call resolution.

Customer service representative / Technical support

Concentrix Feb 2010 - Oct 2011 (1 year)

*Helped Dish Satellite TV customers by troubleshooting TV, satellite dish and receiver. *Performed account maintenance requests. *Consistently hitting the metrics and getting performance bonuses. *Offered customers options to upgrade channels.

Customer service representative, Billing Research Analyst

NCO Group Inc. Jan 2006 - Jan 2010 (4 years)

*Handled Verizon Business corporate customers. *Had experience in helping business customers via phone and e-mail regarding their phone and data concerns. *Performed account maintenance requests. I was one of the pioneers in reviewing outage tickets for Service Level Agreements (SLA) and became a credit auditor for credits higher than $1000. *Trained newbies in reviewing SLA tickets and contracts for basis in issue credits.

Eğitim

BS Entrepreneurial Management

Polytechnic University of the Philippines, Philippines 2000 - 2002 (2 years)

Southeast Asian Colleges, Inc. BS Nursing

Philippines 2002 - 2005 (3 years)

Doğrulamalar

  • Facebook Bağlantılı
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  • Tercih Edilen Freelancer
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  • Ödeme Onaylı
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  • Telefon Onaylandı
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  • Kimliği Doğrulanmış
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  • E-posta Onaylı

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