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Manager - IT InfrastructureDec 2018 - Nov 2019 (11 months)
- Oversee all functions of IT Infrastructure including server systems, network, security, and day to day IT Operations. - Safeguards assets by planning and implementing disaster recovery and back-up procedures and information security and control structures.
IT Specialist - Technical ServicesMar 2017 - Dec 2018 (1 year)
- Worked as key resource as architect, engineer, and support over IT projects for customer like Telcos, Banks & Manufacturers. - Providing client companies data/network solutions along with strategic planning and project leadership over system migration, configuration, administration, upgrades and troubleshooting.
IT Operations Associate- Infrastructure ServciesSep 2014 - Mar 2017 (2 years)
- Led server infrastructure development, quality assurance, staging and production systems for the fortune 500 company. - Established automated server generation routines optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols.
System Engineer- IT Service DeskJan 2013 - Aug 2014 (1 year)
- Played an active Service Desk Analyst role of First Level Hotline Management and End User IT Support Team. - Analyzed issues to identify troubleshooting methods needed for quick remediation, explained findings to customers & outlined repair or service options.
Masters in Information Technology2016 - 2017 (1 year)
Bachelor of Science (BS) in Electronics & Telecommunication Engineering2007 - 2012 (5 years)
ITIL® Foundation Certificate in IT Service Management (2019)AXELOS Global Best Practice
Credential ID : 9980043013499825, Certificate number: GR750537833PS
Network Security Expert 1-3 (2018)Fortinet
Credential ID: YFQkASxmnW
Microsoft Certified Solutions Associate: Windows Server 2016 (2018)Microsoft
Credential ID G821-6666. Transcript ID (1221309) and the Access Code (pritamsaha)
Microsoft Certified Professional (2018)Microsoft
Credential ID G636-3271. Transcript ID (1221309) and the Access Code (pritamsaha)